Helpdesk Senior Associate - L1 Technical Support
NTT DATA BUSINESS SOLUTIONS · Noida · onsite · Posted 61d ago
Undisclosed1–3 yrsfulltimeSourced from
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About this role
Job Summary
We are currently seeking a Helpdesk Senior Associate - L1 Technical Support to join our team in Noida, Uttar Pradesh, India.
Responsibilities - Provide L1 technical guidance in activities associated with identification, prioritization resolution of reported problems through Phone, Email Chat.
- Typically, the associate level participates in a supportive role by acting as a liaison between customers departments within the Client Infrastructure.
- Good troubleshooting knowledge of MS Windows, PC Hardware, Browser, MS Office COTS applications etc.
- Knowledge of troubleshooting Windows 11, iOS operating system, PC Hardware, basic knowledge of Edge/Chrome, Networking, Messaging, and MS Office, COTS applications etc.
- Must be able to speak fluent English possess excellent writing and comprehension skills with excellent customer handling skills
- Good communication skills with 18+ months of international calling experience
- Good comprehension writing skills
- Must possess excellent customer handling skills
- Should be comfortable to work in rotational shift with 24x7 support window
Noida, Uttar Pradesh, India
Sourced from naukri
Skills
International CallingTechnical SupportTroubleshootingcotsoperating systemCustomer HandlingClient SuccessBankingComputer NetworkscloudCommunication SkillsHelpdeskArtificial Intelligence
About NTT DATA Business Solutions
NTT DATA BUSINESS SOLUTIONS
IT Services & Consulting
4k+
employees
1989
37 years old
Hyderabad / Secunderabad, Telangana
India
About
NTT DATA Business Solutions helps clients innovate and transform through expert SAP solutions, advisory, implementation, and managed services.
Industries
IT Services & Consulting
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