Helpdesk Senior Associate-ITSM
NTT DATA BUSINESS SOLUTIONS · Bengaluru · onsite · Posted 61d ago
Undisclosed2–6 yrsfulltimeSourced from
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About this role
Job Summary
We are currently seeking a Helpdesk Senior Associate-ITSM to join our team in Bangalore, KarnAtaka (IN-KA), India (IN).
Responsibilities - Provide L2 technical guidance in activities associated with identification, prioritization resolution of reported problems through Phone, Email Chat.
- Activities include recognition, research, isolation, resolution follow up steps.
- Typically, the associate level participates in a supportive role by acting as a liaison between customers departments within the Client Infrastructure.
- Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office COTS applications etc.
- Sound knowledge of ITIL best practices around Incident Request Management procedures.
- Helpdesk Associate at Grade-4 position in Service Desk
- Must be a Graduate. B.Tech/B.E or any other technical degree preferred
- Good communication skills with 1 year of international calling experience
- Good comprehension writing skills
- Must possess excellent customer handling skills
- Should be comfortable to work in rotational shift with 24x7 support window
Sourced from naukri
Skills
International CallingitsmTroubleshootingcotsCustomer HandlingClient SuccessBankingcloudResearchCommunication SkillsHelpdeskArtificial Intelligence
About NTT DATA Business Solutions
NTT DATA BUSINESS SOLUTIONS
IT Services & Consulting
4k+
employees
1989
37 years old
Hyderabad / Secunderabad, Telangana
India
About
NTT DATA Business Solutions helps clients innovate and transform through expert SAP solutions, advisory, implementation, and managed services.
Industries
IT Services & Consulting
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