Helpdesk Senior Associate-ITSM
NTT DATA BUSINESS SOLUTIONS · Noida · onsite · Posted 61d ago
Undisclosed2–6 yrsfulltimeSourced from
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About this role
Job Summary
We are currently seeking a Helpdesk Senior Associate-ITSM to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).
Responsibilities - Provide L1/ L1.5 technical guidance in activities associated with identification, prioritization resolution of reported problems through Phone, Email Chat.
- Typically, the associate level participates in a supportive role by acting as a liaison between customers departments within the Client Infrastructure.
- Good troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office COTS applications etc
- Must be a Graduate.
- Good hold on French language(Writing + Speaking)
- Must be at least B1 level certified in French language
- Good comprehension writing skills
- Must possess excellent customer handling skills
Should be comfortable to work in rotational shift with 24x7 support window.
Sourced from naukri
Skills
itsmFrenchTroubleshootingcotsCustomer HandlingClient SuccessBankingcloudHelpdeskArtificial Intelligence
About NTT DATA Business Solutions
NTT DATA BUSINESS SOLUTIONS
IT Services & Consulting
4k+
employees
1989
37 years old
Hyderabad / Secunderabad, Telangana
India
About
NTT DATA Business Solutions helps clients innovate and transform through expert SAP solutions, advisory, implementation, and managed services.
Industries
IT Services & Consulting
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