Helpdesk Senior Associate-ITSM
NTT DATA BUSINESS SOLUTIONS · Noida · onsite · Posted 61d ago
Undisclosed3–5 yrsfulltimeSourced from
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About this role
Job Summary
We are currently seeking a Helpdesk Senior Associate-ITSM to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).
Requirements - Must be a Graduate.
- Good communication skills with international calling experience
- Good comprehension writing skills
- Must possess excellent customer handling skills
- Should be comfortable to work in rotational shift with 24x7 support window
- Mandate work from office.
- 3-5 Years of Experience
- Provide L1 technical guidance in activities associated with identification, prioritization resolution of reported problems through Phone, Email Chat.
- Typically, the associate level participates in a supportive role by acting as a liaison between customers departments within the Client Infrastructure.
- Good troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office COTS applications etc.
- Strong troubleshooting skills, bug-finding, and resolution
- Ability to work independently within a diverse global team.
- Hands on experience of SD CRM Tools such as ServiceNow.
- Good understanding of SSCM, Active Directory, Virtual Machines, Drive Encryption Tools, VPN Tools, Microsoft Intune.
Sourced from naukri
Skills
VPNInternational CallingServicenowitsmcrmTroubleshootingcotsActive DirectoryencryptionVirtual MachinesIntuneCustomer HandlingClient SuccessBankingcloudCommunication SkillsHelpdeskCRM ToolsArtificial Intelligence
About NTT DATA Business Solutions
NTT DATA BUSINESS SOLUTIONS
IT Services & Consulting
4k+
employees
1989
37 years old
Hyderabad / Secunderabad, Telangana
India
About
NTT DATA Business Solutions helps clients innovate and transform through expert SAP solutions, advisory, implementation, and managed services.
Industries
IT Services & Consulting
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