Helpdesk Manager - Account/Delivery Management
NTT DATA BUSINESS SOLUTIONS · Noida · onsite · Posted 62d ago
Undisclosed2–7 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Summary
We are currently seeking a Helpdesk Manager - Account/Delivery Management to join our team in Noida, Uttar Pradesh, India.
Responsibilities - Responsible for SLAs KPIs
- Responsible for customer/stakeholder relationship management.
- Analyses the problem with the team and counterparts and suggest a solution
- Responsible for Service Improvement plans and Continuous improvement plans.
- Responsible for Cost Savings and Productivity Improvement initiatives
- Participate in business/people related projects
- Demonstrates exceptional organizational skills.
- Demonstrates ability and success working in a team environment.
- Exhibits passion and alignment with our vision, values operating principles.
- Provide cross functional support
- Managing 24x7 Operations
- Responsible for the performance of the teams, team leads
- Responsible in terms of best practice sharing, team building exercises, guidance and mentoring team member
- Responsible for upskilling / cross skilling team members
- People attrition management.
- Must have 8 plus solid years of Service Desk experience, 2 years in managing delivery for service desk.
- Sound Industry Domain Knowledge
- Strong Communication Presentation skills
- People Management skills
- Stakeholder management.
- Budget / Cost pyramid management
- Transition management
- Project management
- Exceptional listening abilities and detail oriented
- Demonstrates the ability to multi-task.
- Ability to work in heterogeneous environment
- Possesses knowledge of Microsoft Applications like MS Visio MS Excel MS Power point etc.
- ITIL foundation certified
- 6 sigma certifications
- Project Management certified
- Client management skills
Sourced from naukri
Skills
People managementAttrition ManagementVisiofunctional supportClient SuccessProductivity ImprovementBankingPyramid FrameworkcloudProject ManagementMicrosoft ApplicationsoperationsHelpdeskexcelArtificial IntelligenceRelationship Management
About NTT DATA Business Solutions
NTT DATA BUSINESS SOLUTIONS
IT Services & Consulting
4k+
employees
1989
37 years old
Hyderabad / Secunderabad, Telangana
India
About
NTT DATA Business Solutions helps clients innovate and transform through expert SAP solutions, advisory, implementation, and managed services.
Industries
IT Services & Consulting
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