MUMBAI · FULLTIME
Helpdesk Lead
Bahwan CyberTek
Mumbai · onsite · Posted 3d ago
Sourced from
Undisclosed4–7 yrsfulltimeMumbai
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Section · 01
About this role
- Leading teams to provide technical assistance and support related to computer systems, hardware, or software.
- Technical helpdesk and call center experience.
- Disciplined, problem solving approach towards customers and ability to guide team members
- Responds to queries either phone or email or in person, run diagnostic programs, isolate problem, and determine and implement solution.
- Write training manuals, train users,maintain reports, must have used incident tracking systems etc.
- Route problems to next level support. Good communication skills, documentation skills, ability to handle end users and unforeseen situations.
- Customer focus, technical expertise and team leader.
Primary Skills: - Technical Support Team Leadership / Service Desk Operations Management
Secondary Skills: - Incident Management, Customer Support & End-User Troubleshooting
- MCP/MSCE/MSCA or HDI CSS ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem management
- Leading teams to provide technical assistance and supportrelated to computer systems, hardware, or software.
- Technical helpdesk and call center experience.
- Disciplined, problem solving approach towards customers and ability to guide team members
- Responds to queries either phone or email or in person, runbdiagnostic programs, isolate problem, and determine and implement solution.
- Write training manuals, train users, maintain reports, must have used incident tracking systems etc.
- Route problems to next level support. Good communication skills, documentation skills, ability to handle end users and unforeseen situations.
- Customer focus, technical expertise and team leader.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
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Section · 02
Skills
Incident ManagementCustomer SupportTechnical SupportTroubleshootingProblem managementFocusDiagnosticsTechnical HelpdeskTrainingService Desk
Section · Company
About Bahwan CyberTek
Bahwan CyberTek
IT Services & Consulting
2.4k+
employees
1999
27 years old
Chennai, Tamil Nadu
India
About
A global leader in digital transformation solutions, addressing complex challenges across multiple industries with expertise in analytics and supply chain management.
Industries
IT Services & ConsultingAnalytics & KPO
Employee ratings
708 reviews
3.3/ 5
Culture
3.2
Career growth
2.7
Work-life
3.4
Employees rate it well for
Work Life Balance76Senior Management61Salary56Job Security51Learning43
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