Helpdesk - Hiring For Global MNC-Mumbai -CTC 6.5 LPA! !
YOU & I Consulting · Mumbai · onsite · Posted 29d ago
About a minute. You'll make an account on the way through.
About this role
Job description
**Greetings From You & I Consulting!**
You & I Consulting has always been in the spotlight for getting placed in 64+ MNC's PAN India.
*Hurry Do Not Miss This Opportunity To Work For Global Giant MNC.*
We are hiring for the below locations under International Voice Role!!
*Open Locations :- Mumbai
*Experience :- 0-6years
*Mode Of Work :- Work From Office
* CTC Upto -6.5LPA
**Drop an Email Now to our HR Specialist:- [email removed] OR Call- [phone removed] **
Education:
10+2/Any Graduate
Job Descriptions:
HELPDESK
Job Purpose:
Handle inbound international voice calls and provide end-to-end customer support, resolving queries efficiently while maintaining key performance metrics such as AHT, Quality and NPS.
Key Responsibilities:
- Handle inbound customer calls and resolve service, billing and account-related queries.
- Provide professional and courteous customer support to an international customer base.
- Navigate CRM and other systems while maintaining accurate customer information.
- Handle complaints and difficult customer interactions effectively.
- Make outbound calls when required by the process.
- Meet defined KPIs/KRAs including AHT, Quality and NPS.
US Healthcare Voice
Key Skills Required:-
Excellent Comm skill (verbal /Written)
Voice process exp in the previous Roles, Good Typing skills
24 / 7 environment including Nightshift and weekends
Good to have :-
Experience in Core Customer (International Voice)Support Projects
Hands-on experience in International voice Process
**Drop an Email Now to our HR Specialist:- [email removed] OR call-[phone removed]**
Kindly drop an email your details to us in the below format: -
Name-
Mobile number -
Mail -
Qualification -
Total work experience -
Current Organization-
Location -
Last CTC
Expected CTC:-
*Interested candidates can even refer their friends or relatives provided the criteria *FOR interview drop an Email Now to our HR Specialist:- [email removed]/ call-[phone removed] **
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