Helpdesk Executive

Job Summary

Helpdesk Executive
Work Dynamics

Responsibilities

• Centralizing all logs and requests
• Provide superior call logging services-receiving and logging complaints containing complete details of the requests
• Tag each request with unique identity numbers to determine the nature of issues, and to dispatch them to the appropriate department
• Follow up on the progress of each request by coordinating with respective assignees and monitoring their response time
• Keep tabs on feedback and communicate with the requestor to ensure the closure of the task
• Prepare daily and weekly reports on call status, as well as monthly reports on recurring calls
• Assisting building engineers in conducting analyses
• Performing other ad hoc tasks

Requirements

• Proven industry experience
• Degree holder with three to five years experience in facilities management
• Solid background in helpdesk operations and strong working knowledge of occupational safety
• Proven track record in rolling out improvement initiatives

Collaborative Mindset

• Demonstrate flexibility in working with a team
• Customer-centric focus and superior organisational skills to manage daily activities
• Excellent communication skills to coordinate effectively with colleagues and clients

Job Details

• Location: Mumbai, MH
• Job Type: On-site
• Scheduled Weekly Hours: 48

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.