Helpdesk Executive

Job Summary

Helpdesk Executive - Integrated Facilities Management, Hyderabad

Responsibilities

• Centralising all logs and requests
• What we re looking for is an expert who can effectively streamline processes and requests. Reporting to the facility manager, you ll provide superior call logging services-receiving and logging complaints containing complete details of the requests.
• In line with this, you ll tag each request with unique identity numbers to determine the nature of issues, and to dispatch them to the appropriate department.
• You ll also follow up on the progress of each request by coordinating with respective assignees and monitoring their response time.
• Furthermore, you ll keep tabs on feedback and communicate with the requestor to ensure the closure of the task.
• You ll also prepare daily and weekly reports on call status, as well as monthly reports on recurring calls.
• Assisting building engineers in conducting analysis is also within your scope.
• Performing other ad hoc tasks
• As an expert in the field, you must be flexible in taking other responsibilities aside from your core tasks. Part of your mandate is to contribute to the monthly management report for our clients.
• Likewise, you ll work closely with admin personnel in processing invoices.
• Youll be working side-by-side with both engineering and facilities departments in handling our contractors and developing operational procedures.
• Ensuring workplace safety is also within your scope. To do this, you ll actively participate in health and safety reviews and identify potential risks. You ll also participate in emergency evacuation procedures as needed.

Requirements

• A degree holder with one to three years experience in facilities management
• Solid background in helpdesk operations and strong working knowledge of occupational safety
• Proven track record in rolling out improvement initiatives

Job Details

• Location: Hyderabad, TS
• Scheduled Weekly Hours: 48

Skills & Competencies

• Collaborative mind set
• Customer-centric focus
• Flexible in working with a team
• Superior organisational skills to manage daily activities effectively
• Excellent communication skills to coordinate effectively with colleagues and clients

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.