Helpdesk Executive
mdindia health insurance tpa.pvt.ltd · Ahmedabad · onsite · Posted 70d ago
Not disclosed0–1 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
- Provide first level contact and convey resolutions to employee issues
- Provide timely resolutions to clients issues related to health insurance policies.
- Manage client queries and concerns through phone calls, emails, or chats.
- Scrutinize the mediclaim files.
- Utilize excellent customer service skills and exceed employees expectations
- Ensure proper recording, documentation and closure
- Preserve and grow your knowledge of help desk procedures, products and services
- Manage client queries and concerns through phone calls, emails, or chats.
- Handle customer escalations in a professional manner to maintain high levels of satisfaction.
- Maintain accurate records of all interactions with clients.
- Quality Check of contents of Deficiencies raised, through physical verification of documents & files rectification to be done.
- Maintaining TAT in solving query related claims & controlling possible escalations.
Sourced from foundit
Skills
Customer Supportcustomer Servicesvoice process
About MDIndia Health Insurance TPA
mdindia health insurance tpa.pvt.ltd
Insurance
8k+
employees
2000
26 years old
Pune, Maharashtra
India
₹2.8L PA avg
Avg at MDIndia Health Insurance TPA
About
Specializes in third-party administration services for the Indian health insurance market, ensuring policyholder support and compliance.
Industries
Insurance
Employee ratings
10 reviews
3.6/ 5
Culture
3.2
Career growth
2.8
Work-life
3.1
Employees rate it well for
Job Security36Overall Company36
Find them on