Helpdesk Executive

Job Summary

Required Helpdesk executive with good communication skill and managing the day to day operation in coordination with the team by following the clients polices and guidelines.

Qualifications

• Minimum 1 year previous experience in a help desk or support role.
• Excellent problem-solving and communication skills.
• Strong understanding of computer systems, mobile devices, and other tech products.
• Ability to work independently and as part of a team.

Responsibilities

• Respond to customer queries in a timely and accurate way, via phone, email, or chat.
• Identify customer needs and assist with the best solutions for the issues.
• Maintain records of employees interactions, transactions, comments, and complaints.
• Raising the reactive and proactive calls in the Helpdesk software on timely basis
• Monitor and manage ticket queues in help desk software- Corrigo Enterprises
• Escalate unresolved issues to the next level of support personnel.
• Maintaining and tracking the inventory falls under Helpdesk Operations
• Managing the Key operations for employees
• Supporting the business for events requirements such as space, material movement, aligning the concerned team for further support
• Completion of the assigned trainings on a timely basis
• Provide feedback on how to improve customer support processes and tools.

Location: Gurugram, Haryana, India (On-site)

Scheduled Weekly Hours: 48

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.