COIMBATORE · FULLTIME
Helpdesk Associate - troubleshooting
NTT DATA BUSINESS SOLUTIONS
Coimbatore · onsite · Posted 61d ago
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Undisclosed1–3 yrsfulltimeCoimbatore
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Section · 01
About this role
Req ID: phone_number
Job Summary We are currently seeking a Helpdesk Associate - troubleshooting to join our team in Coimbatore.
Responsibilities - Provides L1 technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email.
- Activities include recognition, research, isolation, resolution, and follow-up steps.
- Typically, the Analyst level participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.
- Shift: Rotational shift.
- Qualification: Graduate with minimum 6 months+ experience in a technical support role.
- Knowledge of troubleshooting Windows 10, Win 8 Operating system, PC Hardware, Basic Knowledge of Internet Explorer, Networking, Messaging, and MS Office, COTS applications etc.
- Must be able to speak fluent English possess excellent writing and comprehension skills with excellent customer handling skill.
Sourced from naukri
Section · 02
Skills
Technical SupportTroubleshootingcotsoperating systemCustomer HandlingClient SuccessBankingComputer NetworkscloudResearchHelpdeskArtificial Intelligence
Section · Company
About NTT DATA Business Solutions
NTT DATA BUSINESS SOLUTIONS
IT Services & Consulting
4k+
employees
1989
37 years old
Hyderabad / Secunderabad, Telangana
India
About
NTT DATA Business Solutions helps clients innovate and transform through expert SAP solutions, advisory, implementation, and managed services.
Industries
IT Services & Consulting
Employee ratings
2,105 reviews
4.1/ 5
Culture
4.0
Career growth
3.5
Work-life
4.0
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