Helpdesk Associate - Technical Troubleshooting
NTT DATA BUSINESS SOLUTIONS · Noida · onsite · Posted 61d ago
Undisclosed1–5 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Responsibilities
- Live dashboard monitoring, reporting workflow allocation
- Quality analysis on agreed aspects
- Trending and in-depth anlysis on service delivery components
- Management Information Presentations
- Acts as coach an escalation point for less experienced colleagues
- Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems using processes instructions
- Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner
- Ideally University education, preferably technical degree, or Microsoft certifications
- Awareness of Microsoft Operating Systems local and Hybrid (Office and Remote) administration and Microsoft Office family applications
- Experience of providing Hybrid (Office and Remote) IT support is an advantage
- Good reporting abilities
- Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills
- Excellent communication and customer service skills
- Fluency in English language
- Flexibility to work shifts if required
Sourced from naukri
Skills
Customer ServiceQuality AnalysisTroubleshootingTechnical Troubleshootingservice deliverymicrosoft officeDashboardmicrosoft certificationsOperating SystemsAdministrationHelpdeskIT Support
About NTT DATA Business Solutions
NTT DATA BUSINESS SOLUTIONS
IT Services & Consulting
4k+
employees
1989
37 years old
Hyderabad / Secunderabad, Telangana
India
About
NTT DATA Business Solutions helps clients innovate and transform through expert SAP solutions, advisory, implementation, and managed services.
Industries
IT Services & Consulting
Employee ratings
2,105 reviews
4.1/ 5
Culture
4.0
Career growth
3.5
Work-life
4.0
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