NOIDA · FULLTIME
Helpdesk Associate - Technical Troubleshooting
NTT DATA BUSINESS SOLUTIONS
Noida · onsite · Posted 61d ago
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Undisclosed1–5 yrsfulltimeNoida
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Section · 01
About this role
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Job Summary We are currently seeking a Helpdesk Associate - Technical Troubleshooting to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).
Responsibilities Position's General Duties and Tasks Required.
- Candidate should be technically sound with Windows Troubleshooting with registry edit (No Boot, No internet, optimization), MAC (optimization, mac troubleshooting), MDM, Autopilot Devices Setup, SCCM, Amazon Workspaces, Citirx , Active Directory (basic troubleshooting), Outlook troubleshooting, Printer Troubleshooting, External Monitor troubleshooting docking station, Network drives.
- Typically, the Analyst level participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.
- Shift: Rotational shift. Qualification: Graduate with relevant experience/knowledge in a technical support role. - Knowledge of troubleshooting Windows 10, Win 8 Operating system, PC Hardware, Basic Knowledge of Internet Explorer, Networking, Messaging, and MS Office, COTS applications etc.
- Must be able to speak fluent English; possess excellent writing and comprehension skills with excellent customer handling skills.
- Work from Office Profile, 24x7 rotational shift.
Sourced from naukri
Section · 02
Skills
MDMTechnical SupportTroubleshootingcotsTechnical TroubleshootingActive Directoryoperating systemAutopilotSCCMCustomer HandlingClient SuccessBankingComputer NetworkscloudPrinter TroubleshootingHelpdeskArtificial Intelligence
Section · Company
About NTT DATA Business Solutions
NTT DATA BUSINESS SOLUTIONS
IT Services & Consulting
4k+
employees
1989
37 years old
Hyderabad / Secunderabad, Telangana
India
About
NTT DATA Business Solutions helps clients innovate and transform through expert SAP solutions, advisory, implementation, and managed services.
Industries
IT Services & Consulting
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