BENGALURU · FULLTIME
Helpdesk Associate - Technical Troubleshooting
NTT DATA BUSINESS SOLUTIONS
Bengaluru · onsite · Posted 61d ago
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Undisclosed1–5 yrsfulltimeBengaluru
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Section · 01
About this role
Job Summary
We are currently seeking a Helpdesk Associate - Technical Troubleshooting to join our team in Bengaluru, Karnataka, India.
Responsibilities - Provide technical guidance in activities associated with identification, prioritization resolution of reported problems through Phone, Email Chat.
- Activities include recognition, research, isolation, resolution follow up steps.
- Typically, the associate level participates in a supportive role by acting as a liaison between customers departments within the Client Infrastructure.
- Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office COTS applications etc.
- Sound knowledge of ITIL best practices around Incident Request Management procedures
- Helpdesk Associate at Grade-4 position in Service Desk
- Must be a Graduate. B.Tech/B.E or any other technical degree preferred
- Good communication skills with 1 year of international calling experience
- Good comprehension writing skills
- Must possess excellent customer handling skills
- Should be comfortable to work in rotational shift with 24x7 support window
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Section · 02
Skills
International CallingTroubleshootingcotsTechnical TroubleshootingCustomer HandlingClient SuccessBankingcloudResearchCommunication SkillsHelpdeskArtificial Intelligence
Section · Company
About NTT DATA Business Solutions
NTT DATA BUSINESS SOLUTIONS
IT Services & Consulting
4k+
employees
1989
37 years old
Hyderabad / Secunderabad, Telangana
India
About
NTT DATA Business Solutions helps clients innovate and transform through expert SAP solutions, advisory, implementation, and managed services.
Industries
IT Services & Consulting
Employee ratings
2,105 reviews
4.1/ 5
Culture
4.0
Career growth
3.5
Work-life
4.0
Employees rate it well for
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