Helpdesk Associate-ITSM
NTT DATA BUSINESS SOLUTIONS · Bengaluru · onsite · Posted 61d ago
Undisclosed1–6 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Summary
We are currently seeking a Helpdesk Associate-ITSM to join our team in Bangalore, Karnataka (IN-KA), India (IN).
Requirements - Helpdesk Associate at Grade-4 position in Service Desk
- Must be a Graduate.
- Good communication skills with 1+ Years of international calling experience
- Ability to work independently
- Adhere to organizational policies and procedures
- Must possess excellent customer handling skills
- Should be comfortable to work in rotational shift.
- Excellent Verbal Communication skills.
- Good communication (demonstrate strong reading comprehension, writing and verbal skills) in English and Polish.
- Provide L1 technical guidance in activities associated with identification, prioritization resolution of reported problems through Phone, Email Chat.
- Typically, the associate level participates in a supportive role by acting as a liaison between customers departments within the Client Infrastructure.
- Good troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office COTS applications etc.
Sourced from naukri
Skills
International CallingitsmTroubleshootingcotsCustomer HandlingClient SuccessBankingcloudCommunication SkillsHelpdeskArtificial Intelligence
About NTT DATA Business Solutions
NTT DATA BUSINESS SOLUTIONS
IT Services & Consulting
4k+
employees
1989
37 years old
Hyderabad / Secunderabad, Telangana
India
About
NTT DATA Business Solutions helps clients innovate and transform through expert SAP solutions, advisory, implementation, and managed services.
Industries
IT Services & Consulting
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