Helpdesk Associate - ITIL
NTT DATA BUSINESS SOLUTIONS · Coimbatore · onsite · Posted 50d ago
Undisclosed1–3 yrsfulltimeSourced from
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About this role
Job Summary
We are currently seeking a Helpdesk Associate - ITIL to join our team in Coimbatore, Tamil Nadu, India.
Responsibilities - Provide L1 technical guidance in activities associated with identification, prioritization resolution of reported problems through Phone, Email Chat.
- Activities include recognition, research, isolation, resolution follow up steps.
- Typically, the associate level participates in a supportive role by acting as a liaison between customers departments within the Client Infrastructure.
- Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office COTS applications etc.
- Sound knowledge of ITIL best practices around Incident Request Management procedures
- Helpdesk Associate at Grade-4 position in Service Desk
- Must be a Graduate. B.Tech/B.E or any other technical degree preferred
- Good communication skills with 1 year of international calling experience
- Good comprehension writing skills
- Must possess excellent customer handling skills
- Should be comfortable to work in rotational shift with 24x7 support window
Sourced from naukri
Skills
International CallingTroubleshootingcotsCustomer HandlingClient SuccessBankingcloudResearchCommunication SkillsHelpdeskArtificial Intelligence
About NTT DATA Business Solutions
NTT DATA BUSINESS SOLUTIONS
IT Services & Consulting
4k+
employees
1989
37 years old
Hyderabad / Secunderabad, Telangana
India
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NTT DATA Business Solutions helps clients innovate and transform through expert SAP solutions, advisory, implementation, and managed services.
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IT Services & Consulting
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