COIMBATORE · FULLTIME
Helpdesk Associate - ITIL
NTT DATA BUSINESS SOLUTIONS
Coimbatore · onsite · Posted 61d ago
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Undisclosed1–3 yrsfulltimeCoimbatore
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Section · 01
About this role
Job Summary
We are currently seeking a Helpdesk Associate - ITIL to join our team in Coimbatore, Tamil Nadu, India (IN).
In these roles, you will be responsible for:
- Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes.
- Record, Update, and Escalate Support issues to the next level promptly.
- Support all IT onboarding activities for end-users
- Work with our internal IT Teams on system testing, integration, and maintenance.
- Engage in discovering new IT business tools to support our business users and our internal IT Team.
- Seek, Suggest, Evaluate, and implement process and technology improvements.
- Willing to learn grow in other IT Business areas
- Excellent English written and verbal communication skills.
- Exceptional customer service skills.
- Great Team player
- 24/7 rotational shifts and week offs and Work from Office mandatory
- Excellent communication skills, comfortable working with various stakeholders
- Strong troubleshooting skills, bug-finding, and resolution
- Ability to work independently within a diverse global team
- IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite and Microsoft Environment)
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Section · 02
Skills
Customer ServiceTroubleshootingsystem testingbusiness toolsClient SuccessBankingIT Service DeskAndroidcloudOnboardingCommunication SkillsmaintenanceHelpdeskArtificial Intelligence
Section · Company
About NTT DATA Business Solutions
NTT DATA BUSINESS SOLUTIONS
IT Services & Consulting
4k+
employees
1989
37 years old
Hyderabad / Secunderabad, Telangana
India
About
NTT DATA Business Solutions helps clients innovate and transform through expert SAP solutions, advisory, implementation, and managed services.
Industries
IT Services & Consulting
Employee ratings
2,105 reviews
4.1/ 5
Culture
4.0
Career growth
3.5
Work-life
4.0
Employees rate it well for
Work Life Balance176Salary146Senior Management116Work Culture99Work Environment83
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