Helpdesk Associate - ITIL
NTT DATA BUSINESS SOLUTIONS · Bengaluru · onsite · Posted 61d ago
Undisclosed1–3 yrsfulltimeSourced from
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About this role
Req ID: phone_number
We are currently seeking a Helpdesk Associate - ITIL to join our team in Bangalore, Karnataka (IN-KA), India (IN).
Job Summary Responsibilities - Provide exceptional IT Service Desk support, guidance and training to end-users for various IT devices, applications or processes.
- Record, Update and Escalate Support issues to the next level in a timely manner.
- Support all IT onboarding activities for end-users
- Work with our internal IT Teams on system testing, integration and maintenance.
- Engage in the discovery of new IT business tools, to support our business users as well as our internal IT Team.
- Seek, Suggest, Evaluate and implement process and technology improvements.
- Willing to learn grow in other IT Business areas
- Excellent English is written and verbal communication skills.
- Exceptional customer service skills.
- Great Team player
- Great communication skills, comfortable working with various stakeholders
- Strong troubleshooting skills, bug finding, and resolution; Ability to work independently within a diverse global team; IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite and Microsoft Environment)
- ITIL
- Oracle
- Workday
- BI
- Agile
- Desktop Support
- MS Visio
- MS Excel
- MS PowerPoint
Sourced from naukri
Skills
Customer ServiceAgileVisiosystem testingbusiness toolsClient SuccessBankingOracle DBIT Service DeskDesktop SupportAndroidcloudOnboardingMicrosoft ApplicationsCommunication SkillsmaintenanceHelpdeskexcelArtificial Intelligence
About NTT DATA Business Solutions
NTT DATA BUSINESS SOLUTIONS
IT Services & Consulting
4k+
employees
1989
37 years old
Hyderabad / Secunderabad, Telangana
India
About
NTT DATA Business Solutions helps clients innovate and transform through expert SAP solutions, advisory, implementation, and managed services.
Industries
IT Services & Consulting
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2,105 reviews
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Culture
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Work-life
4.0
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