Helpdesk Associate - ITIL
NTT DATA BUSINESS SOLUTIONS · Bengaluru · onsite · Posted 61d ago
Undisclosed1–3 yrsfulltimeSourced from
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About this role
Job Summary
We are currently seeking a Helpdesk Associate - ITIL to join our team in Bangalore.
Position Overview:
At NTT DATA, we know that anything is possible with the right people on board. Our employees' quality, integrity, and commitment are critical factors in our company's growth, market presence, and ability to help our clients stay ahead of the competition. By hiring the best people and helping them grow professionally and personally, we ensure a bright future for NTT DATA and those who work here.
NTT DATA, Inc. currently seeks a Help Desk Associate to join our team in Bangalore.
General Duties and Responsibilities In these roles, you will be responsible for:
- Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes.
- Record, Update, and Escalate Support issues to the next level promptly.
- Support all IT onboarding activities for end-users
- Work with our internal IT Teams on system testing, integration, and maintenance.
- Engage in discovering new IT business tools to support our business users and our internal IT Team.
- Seek, Suggest, Evaluate, and implement process and technology improvements.
- Willing to learn grow in other IT Business areas
- Excellent English written and verbal communication skills.
- Exceptional customer service skills.
- Great Team player
- Excellent communication skills, comfortable working with various stakeholders
- Strong troubleshooting skills, bug-finding, and resolution
- Ability to work independently within a diverse global team
- IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite and Microsoft Environment)
- For e Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and Do
- ITIL foundation certified
- Rotational 24*7 availability
- Required schedule availability for this position is Monday-Friday (07:00 AM to 05:00 PM EST).
- The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on a weekend basis
Sourced from naukri
Skills
Customer ServiceTroubleshootingsystem testingBusiness Requirementsbusiness toolsClient SuccessBankingIT Service DeskAndroidcloudOnboardingCommunication SkillsmaintenanceHelpdeskArtificial Intelligence
About NTT DATA Business Solutions
NTT DATA BUSINESS SOLUTIONS
IT Services & Consulting
4k+
employees
1989
37 years old
Hyderabad / Secunderabad, Telangana
India
About
NTT DATA Business Solutions helps clients innovate and transform through expert SAP solutions, advisory, implementation, and managed services.
Industries
IT Services & Consulting
Employee ratings
2,105 reviews
4.1/ 5
Culture
4.0
Career growth
3.5
Work-life
4.0
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