Helpdesk Analyst-ITIL
NTT DATA BUSINESS SOLUTIONS · Noida · onsite · Posted 61d ago
Undisclosed1–4 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Summary
We are currently seeking a Helpdesk Analyst-ITIL to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).
General Duties and Responsibilities - Provide expert-level technical support and lead resolution of complex issues.
- Act as a technical authority and escalation point for the team.
- Collaborate across teams to drive operational excellence and service quality.
- Document solutions, processes, and contribute to knowledge sharing.
- Mentor and guide junior staff; lead team operations and performance
- Drive process improvements, automation, and technology adoption.
- Advanced troubleshooting and root cause analysis.
- Deep knowledge in one or more domains: networking, cloud, OS, databases, security.
- Experience with ticketing systems (e.g., ServiceNow).
- Strong documentation skills for SOPs and knowledge base.
- Familiarity with ITIL processes: incident, problem, change management.
- Team management, task delegation, and performance tracking.
- Strategic thinking and decision-making.
- Project and stakeholder management.
- Excellent communication and reporting skills.
- Ability to coach, mentor, and resolve team conflicts.
- Working from office, rotational shift.
Sourced from naukri
Skills
AutomationServicenowitil processesService qualityRoot Cause AnalysisChange Managementteam managementClient SuccessPerformance TrackingBankingComputer NetworkscloudStakeholder ManagementoperationsHelpdeskStrategic ThinkingArtificial Intelligence
About NTT DATA Business Solutions
NTT DATA BUSINESS SOLUTIONS
IT Services & Consulting
4k+
employees
1989
37 years old
Hyderabad / Secunderabad, Telangana
India
About
NTT DATA Business Solutions helps clients innovate and transform through expert SAP solutions, advisory, implementation, and managed services.
Industries
IT Services & Consulting
Employee ratings
2,105 reviews
4.1/ 5
Culture
4.0
Career growth
3.5
Work-life
4.0
Employees rate it well for
Work Life Balance176Salary146Senior Management116Work Culture99Work Environment83
Find them on