Helpdesk Analyst-ITIL
NTT DATA BUSINESS SOLUTIONS · Bengaluru · onsite · Posted 61d ago
Undisclosed1–4 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Summary
The Service Desk Analyst advises and assists users over the phone/chat/email in solving problems related to hardware, software, networks, and peripherals using available technology and internal processes and procedures. Screens, diagnoses, research, and resolves user issues. Documents service requests and dispatches orders to support groups for problem resolution. Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc. Provides quick response to ensure maximum uptime of all users.
Role Responsibilities - Manages customer interactions records reported issues in the ITSM
- Identifies issues, apply fixes and investigate root causes using internal instructions.
- Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone, e-mail and chat
- Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance
- Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner
- Ideally University education, preferably technical degree, or Microsoft certifications
- Awareness of Microsoft Operating Systems local and Hybrid (Office and Remote) administration and Microsoft Office family applications
- Willing to work from office 5 days in a week.
- Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills
- Excellent communication and customer service skills
- Fluency in English language
- Flexibility to work in rotational shifts (24/7)
Sourced from naukri
Skills
Customer ServiceitsmTroubleshootingmicrosoft officeProblem ResolutionClient SuccessBankingmicrosoft certificationscloudOperating SystemsResearchmaintenanceAdministrationInformation TechnologyHelpdeskPC MaintenanceArtificial Intelligence
About NTT DATA Business Solutions
NTT DATA BUSINESS SOLUTIONS
IT Services & Consulting
4k+
employees
1989
37 years old
Hyderabad / Secunderabad, Telangana
India
About
NTT DATA Business Solutions helps clients innovate and transform through expert SAP solutions, advisory, implementation, and managed services.
Industries
IT Services & Consulting
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Culture
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