Help Desk Executive

Role & responsibilities

Job Description Executive Helpdesk

Company: Viva Composite Panel Pvt. Ltd.

Position: Executive Helpdesk

Department: Admin Operations

Location: Mumbai Head Office

Experience: 36 Years

Employment Type: Full-Time

Job Summary

We are looking for an experienced and proactive Executive Helpdesk to manage day-to-day administrative helpdesk operations at our Mumbai Head Office. The ideal candidate should possess strong coordination, communication, documentation, and problem-solving skills to ensure smooth administrative support across departments.

Key Responsibilities

Manage daily administrative helpdesk operations and employee support requests.

Handle employee queries related to office facilities, maintenance, housekeeping, and general administration.

Coordinate with internal departments and external vendors for timely resolution of administrative issues.

Monitor and follow up on helpdesk requests to ensure timely closure.

Maintain proper records of complaints, service requests, and resolutions.

Coordinate with housekeeping, security, maintenance, and facility management vendors.

Prepare daily, weekly, and monthly MIS reports related to helpdesk activities.

Support smooth office operations through effective coordination and follow-ups.

Ensure compliance with internal administrative processes and company policies.

Preferred candidate profile

Required Skills & Competencies

Good knowledge of administrative helpdesk operations.

Strong vendor coordination and follow-up skills.

Proficiency in MS Excel, MS Office, and MIS reporting.

Excellent verbal and written communication skills.

Ability to handle multiple employee requests simultaneously.

Good documentation and record-maintenance skills.

Strong problem-solving and time-management abilities.

Preferred Candidate Profile

36 years of relevant experience in Admin Helpdesk, Facility Management, or Administrative Operations.

Prior experience working in a corporate office environment.

Ability to independently manage day-to-day helpdesk activities.

Strong interpersonal skills and a service-oriented approach.