Help Desk Executive
Sodexo · Not specified · onsite · Posted 47d ago
₹1.0L - ₹3.0L PA1–4 yrsfulltimeSourced from
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About this role
Help Desk Executive
Job Location: Dolvi, near Panvel, Maharashtra
Experience: 14 Years
Industry: Facility Management / Manufacturing / Corporate Services
Key Responsibilities
- Manage the Help Desk / Front Desk and handle day-to-day service requests.
- Receive, register and track complaints, requests and work orders.
- Coordinate with Engineering, Housekeeping, Security, Admin and other facility teams for timely resolution.
- Attend to employee/client queries and provide appropriate information or assistance.
- Maintain complaint registers, service request logs and daily reports.
- Monitor open and closed complaints and ensure timely follow-up.
- Coordinate with technicians and supervisors for service request closure.
- Prepare daily/weekly/monthly MIS reports as required.
- Maintain proper documentation and records of help desk activities.
- Ensure professional communication and good customer service.
- Follow company policies, SOPs, safety and service quality standards.
Candidate Profile
- Graduate / Diploma preferred.
- 1–4 years of experience in Help Desk, Front Desk, Customer Service, Facility Management or Administration.
- Good communication and interpersonal skills.
- Basic knowledge of MS Office / Excel / Email.
- Good coordination and follow-up skills.
- Ability to handle multiple requests and work in a fast-paced environment.
- Experience in facility management, manufacturing, corporate office or industrial site will be an advantage.
Location: Dolvi, near Panvel, Maharashtra
Interested candidates can share their updated resume:
[email removed]
WhatsApp: [phone removed]
Sourced from naukri
Skills
facility helpdeskCustomer SupportComplaint managementService request managementCustomer Service ExecutiveTicket ManagementFront Desk ExecutiveFacility ManagementHelp Desk ExecutiveHelpdesk CoordinatorMS Office
About Sodexo
Sodexo
Facility Management Services
58k+
employees
1966
60 years old
Issy les Moulineaux
France
₹1L – ₹3L PA
This role
About
Founded in Marseille in 1966 by Pierre Bellon, Sodexo is the global leader in services that improve Quality of Life, an essential factor in individual and organizational performance. Operating in 80 countries, Sodexo serves 75 million consumers each day through its unique combination of On-site Services, Benefits and Rewards Services and Personal and Home Services. Through its more than 100 services, Sodexo provides clients an integrated offering developed over 50 years of experience: from foodservices, reception, maintenance and cleaning, to facilities and equipment management; from Meal Pass, Gift Pass and Mobility Pass benefits for employees to in-home assistance and concierge services. Sodexo€™s success and performance are founded on its independence, its sustainable business model and its ability to continuously develop and engage its 420,000 employees throughout the world.
Sodexo is included in the CAC 40 and DJSI indices.
Key figures (as of August 31, 2015)
19.8 billion euro in consolidated revenues,
420,000 employees,
19th largest employer worldwide,
80 countries,
32,000 sites,
75 million consumers served daily,
15 billion euro in market capitalization (as of July 7, 2016).
Sodexo is included in the CAC 40 and DJSI indices.
Key figures (as of August 31, 2015)
19.8 billion euro in consolidated revenues,
420,000 employees,
19th largest employer worldwide,
80 countries,
32,000 sites,
75 million consumers served daily,
15 billion euro in market capitalization (as of July 7, 2016).
Industries
Facility Management ServicesFood ProcessingInternetManufacturing
Employee ratings
3,683 reviews
4.0/ 5
Culture
3.9
Career growth
3.4
Work-life
3.9
Employees rate it well for
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