Help Desk Executive -Pune Magarpatta

Position: Helpdesk Executive Facility Management
Location: Magarpatta, Pune, Maharashtra
Employment Type: Full-Time
Salary: 32,000 – 35,000 per month (In-Hand)
Working Pattern: 6 Days Working / Rotational Shift
Industry: Facility Management / Integrated Facilities Management

Job Summary

We are looking for a Helpdesk Executive – Facility Management to manage day-to-day facility-related service requests, complaints and work orders through the helpdesk/CAFM system. The candidate will coordinate with engineering, housekeeping, security, vendors and other facility teams to ensure timely resolution of complaints and maintain high-quality client service.

Key Responsibilities

• Handle incoming facility-related calls, emails and service requests.
• Register, track and close complaints/work orders in the CAFM/Helpdesk system.
• Coordinate with Engineering, Housekeeping, Security, Pantry and other facility teams.
• Assign complaints to the appropriate technician/vendor/team.
• Follow up regularly to ensure complaints are resolved within agreed timelines.
• Update users/clients regarding complaint status and expected resolution time.
• Maintain accurate records of service requests, complaints and closures.
• Prepare daily, weekly and monthly helpdesk reports.
• Monitor response and resolution time and escalate delays to the Facility Manager.
• Coordinate with vendors and contractors for service-related activities.
• Support preventive maintenance and facility operations as required.
• Maintain proper documentation and records for audits and management reporting.
• Ensure professional communication with clients, employees and visitors.
• Follow company SOPs, safety procedures and facility management standards.

Required Skills

• Good communication skills in English and Hindi; Marathi will be an advantage.
• Good knowledge of MS Office, especially Excel and Outlook.
• Experience with CAFM / ticketing / helpdesk software preferred.
• Good coordination and follow-up skills.
• Customer-service-oriented attitude.
• Ability to handle multiple complaints and priorities simultaneously.
• Good documentation and reporting skills.

Eligibility

• Graduate in any discipline preferred.
• 2–5 years of experience in Facility Management Helpdesk, CAFM, Front Office, Customer Service or similar operations.
• Candidates with commercial property / corporate facility management experience will be preferred.

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