CHENNAI · FULLTIME
Help Desk Engineer - Inperson Drive on 16th Oct 26
Rocket India
Chennai · onsite · Posted 5d ago
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Section · 01
About this role
Join Rocket Software and be the frontline hero of IT support!
Are you passionate about solving technical challenges and delivering exceptional user support? We are looking for a skilled IT Help Desk Engineer to join our growing team in Chennai and play a critical role in ensuring seamless IT operations.
Location: Chennai (Candidates should be residing within 20 km of DLF IT Park)
Work Mode: 100% Work From Office
Experience: 3-8 Years
What You'll Do
Troubleshoot and resolve hardware, software, application, access, and network connectivity issues
Manage incidents and service requests efficiently while ensuring SLA adherence
Handle complex technical issues and coordinate escalations when required
Maintain accurate documentation of incidents, troubleshooting steps, and resolutions within ITSM tools
Deliver excellent customer support with clear and professional communication
Collaborate with internal technical teams for timely issue resolution
Create and maintain knowledge articles, process documents, and troubleshooting guides
Identify recurring issues and drive improvements in service delivery and first-call resolution
Mentor junior support engineers and contribute to team development
Consistently achieve productivity, quality, customer satisfaction, and SLA targets
What We're Looking For
3-8 years of experience in IT Help Desk / Technical Support / Service Desk roles
Strong understanding of Windows environments, hardware, software, networking, and access management
Experience with ITSM tools and ticket management processes
Excellent troubleshooting, communication, and customer-service skills
Ability to work independently in a fast-paced environment
Why Join Us?
Opportunity to work with a global technology organization
Collaborative and growth-oriented work culture
Exposure to diverse technologies and enterprise-scale support environments
Apply Now
Interested candidates can apply through the form below:
https://forms.cloud.microsoft/r/AtwXXtk8NA
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Section · 02