{"@context":"https://schema.org","@type":"JobPosting","title":"Help Desk Coordinator","description":"

Role & responsibilities

Job Descriptions: - Help Desk Engineer

The requirement is for a Helpdesk role where the candidate should provide remote support to users to resolve the reported issues.

Please find the JD below:

1. Act as a SPOC for any IT support required by the end user.

2. Should have a good understanding of the ticket lifecycle: ticket categorization and prioritization. Selection of the priority.

3. Should be able to understand the issue reported by the user and provide the first level support to resolve it.

4. Should have a good grasp of remote support tools

5. Review pending tickets and update the daily work logs

6. Prepare the reports according to the schedule.

7. Good in Advanced excel.

8. Monitor the ongoing activities and prepare the progress report.

IF you are interested kindly share your updated resume ekta@progressive.in

Call: 9560621796

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