Health Care Coach - Dietitian & Nutrition

Role & responsibilities

• Engage with the patients over various calls to understand their current medical health status, past medical/surgical history, medications taken, labs done etc.
• Understand if the patient has any additional requirements medications, labs, dietitian, physiotherapists etc.
• To effectively engage the patients in giving complete medical history and determine if they have any deviations from the recommended treatment plan
• Provide patients with the psychosocial support needed to cope with chronic, acute or terminal illnesses
• Monitor patients to evaluate the progress of their health conditions and probe them in the correct direction in case of any alarming symptoms reported
• To smartly handle patient queries and provide responses from pre-defined FAQs.
• Understand if the patient is compliant with Labs, Medications, and Diet & coach them effectively in order to be compliant with the prescribed treatment plan as provided by their treating physician
• Develop and implement individualized care plans that address the unique needs of high- risk patients.
• Provide continuous support, motivation, and education to patients through regular check- ins via phone, video calls, and messaging.
• Educate patients on risk reduction strategies, healthy lifestyle changes, medication adherence, and self-care techniques
• Provide wellness, lifestyle and diet tips wherever deemed necessary
• Proactively identify if the patient is showing any symptoms or deviation from his care path
• To collaboratively work with the Program Manager in identifying new trends, and new insights and effectively managing patient compliance

• Skills:
• Excellent knowledge and interpretation of medical conditions and medical terminologies
• Effective Patient medical history-taking skill
• Coaching the patient to be compliant with different medical parameters
• Excellent communication with clarity in speech; Ability to articulate and talk to the patient clearly without ambiguity
• Active Listening skills, being compassionate with the patients
• Passionate about the role and have patient care as a priority
• A natural conversationalist: Should be well-read and can engage patients on a variety of topics. Pleasant disposition, naturally pleasing to talk and have a positive attitude
• Handling complaints and resolving grievances and conflicts that the patients might have
• Entering, transcribing, recording, storing, or maintaining information in written or electronic form

Collaboration is key; should be a team player and can bridge the gap across all departments.

Preferred candidate profile

Teleconsultation, Health Care Coach, Dietitian & Nutrition