Health And Wellness Team Leader

Role Overview

As the Team Lead Health & Wellness, you will lead the day-to-day operations of the Health & Wellness department, ensuring an exceptional customer experience while driving sales, team performance, and operational excellence. You will be responsible for coaching the floor team, maintaining category standards, ensuring stock accuracy and compliance, and creating a consultative shopping experience that helps customers make informed wellness choices.

Key Responsibilities

1. Business & Sales

• Drive daily, weekly, and monthly sales targets for the Health & Wellness department.
• Improve conversion, average bill value (ABV), units per bill (UPT), and repeat customer engagement.
• Deliver personalized product recommendations based on customer needs.
• Identify opportunities to maximize category performance through upselling and cross-selling.

2. Team Leadership

• Lead, coach, and motivate a team of Health & Wellness Advisors.
• Conduct daily huddles, floor briefings, and performance reviews.
• Ensure team members possess strong product knowledge across supplements, nutrition, vitamins, herbal products, fitness nutrition, and wellness solutions.
• Train new team members on Broadway standards, customer service, and product education.

3. Customer Experience

• Deliver a premium, consultative shopping experience.
• Resolve customer concerns professionally and efficiently.
• Build long-term customer relationships through trust, education, and personalized recommendations.
• Support wellness events, sampling activities, and in-store brand activations.

4. Operations & Inventory

• Ensure shelves are fully stocked, visually appealing, and compliant with Broadway merchandising standards.
• Monitor stock availability, replenishment, expiry management, and inventory accuracy.
• Coordinate with the inventory and operations teams to minimize stock loss and shrinkage.
• Maintain hygiene, storage, and safety standards for all wellness products.

5. Brand & Merchandising

• Execute visual merchandising guidelines for the category.
• Support new product launches, promotional campaigns, and seasonal displays.
• Partner with brand representatives to improve customer engagement and product knowledge.

6. Reporting & Compliance

• Track departmental KPIs and share performance updates with the Department Manager.
• Ensure compliance with company policies, SOPs, billing processes, and audit requirements.
• Maintain accurate records related to inventory, damages, and customer feedback.

Skills & Competencies

• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Customer-first mindset with consultative selling skills.
• Strong understanding of retail operations and inventory management.
• Ability to work in a fast-paced retail environment.
• Problem-solving and decision-making capability.
• High ownership and execution orientation.

Preferred Experience

• 25 years of experience in retail, preferably in Health & Wellness, Nutraceuticals, Pharmacy, FMCG, Sports Nutrition, or Modern Trade.
• Prior experience leading a retail team is preferred.
• Knowledge of supplements, vitamins, organic foods, wellness products, or preventive healthcare is an advantage.

Educational Qualification

• Graduate in any discipline.
• Certification or educational background in Nutrition, Pharmacy, Life Sciences, Health & Wellness, or related fields will be an added advantage.

What Success Looks Like

• Consistently achieves sales and productivity targets.
• Builds a knowledgeable, high-performing team.
• Delivers exceptional customer satisfaction and repeat business.
• Maintains high standards of merchandising, inventory accuracy, and compliance.
• Creates a culture of ownership, learning, and customer obsession on the shop floor.