Health Admin Services Associate-Voice

Skill required: Claims Appeals - Claims Administration

Designation: Health Admin Services Associate

Qualifications: Any Graduation

Years of Experience: 1 to 3 years

What would you do
Embedding digital transformation in healthcare operations end-to-end, driving superior outcomes and value realization today, and enabling streamlined operations to serve the emerging health care market of tomorrow
Claims Appeals involves reviewing and processing appeals for denied insurance claims. This includes evaluating the reasons for denial, gathering additional information, and making decisions on the appeal. The goal is to ensure fair and accurate resolution of claims. Responsibilities include communicating with claimants, analyzing documentation, and adhering to regulatory guidelines. This role is essential for maintaining trust and satisfaction in the claims process.
Includes the administration of health, life, and property causality claims. Includes activities involved in core claim processing such as registering claims, editing verification, claims evaluation, and examination litigation.

What are we looking for

Conduct pre-service and retrospective Provider and Member Appeals for outpatient and inpatient requests. Reviews service requests to ensure compliance with applicable criteria, medical policy, and member eligibility, benefits, and contracts.

Utilize client specific criteria sets (e.g., Milliman or InterQual), applicable client specific medical policy and client clinical guidelines for decision making to either approve, request for additional
clinical information or summarize and route to Client s nursing reviewer and/or Client s medical staff for review.

Accurately routes cases to client medical staff for further review when a service or admission does not meet medical necessity, place of service, or benefit criteria.

Responsible for conducting medical management review activities which require the review of clinical information against client specific criteria as noted above but excludes denial determinations.

Ensure member access to medically necessary, quality healthcare in a cost-effective setting according to contract. Consult with clinical reviewers and/or U.5.-licensed medical directors to ensure medically appropriate, high-quality, cost-effective care throughout the medical management process.

Graduate of any college degree or High School Diploma with 6 months BPO work experience.

At minimum 6 months of work experience.

Excellent written and verbal communication skills in English

Must pass American English and alternate language fluency test ("Test") upon hire (non-US resident). For voice accounts, must pass US Berlitz B2 level or Versant score of 58 or any language proficiency equivalence.

Proficiency in basic computer knowledge with the ability to learn additional computer programs.

Holds current and unrestricted local Registered Nurse license.

Bachelor of Science Nursing (BSN) degree or General Nursing Midwifery (GNMJ Diploma or Basic Bachelor of Science (BSC) in Nursing degree or Associate Nursing Degree or Nursing Diploma

A minimum of three (3) months of prior working experience as a Registered Nurse in a clinical setting required.

Three months is equivalent to 480 hours of working experience as an RN

Roles and Responsibilities:

In this role you are required to solve routine problems, largely through precedent and referral to general guidelines

Your expected interactions are within your own team and direct supervisor

You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments

The decisions that you make would impact your own work

You will be an individual contributor as a part of a team, with a predetermined, focused scope of work

Please note that this role may require you to work in rotational shifts

Qualification Any Graduation