Head Training and Audit

Smartworks

Smartworks delivers customised managed workspace solutions designed to meet the specific needs of Enterprises seeking fully serviced, aesthetically pleasing and tech-enabled office environments along with daily life and aspirational amenities to their employees.

We focus on mid-to-large Enterprises and have built a growing Clientbase, which includes Indian corporates, MNCs operating in India and startups. We strive to make Enterprises and their employees in India more productive at work by providing value-centric pricing and superior office experience vis-à-vis traditional workspaces, with access to enhanced services and amenities.

The role is a combination of Learning & Development, Operational Excellence, Internal Audit, and Process Improvement responsibilities.

Key Responsibilities

1. Training & Development

• Design and implement operational training programs.
• Conduct Training Needs Analysis (TNA) across functions.
• Create training content, SOP-based learning modules, and e-learning certifications.
• Monitor training effectiveness through assessments and performance metrics.
• Maintain training records, certifications, and compliance documentation.
• Drive continuous learning initiatives using AI-enabled learning tools.

2. Operational Audit & Quality Assurance

• Conduct audits of Centres, Stores, and Warehouses.
• Evaluate adherence to operational standards, policies, and SOPs.
• Identify process gaps, control weaknesses, and improvement opportunities.
• Prepare audit reports with findings, root-cause analysis, and actionable recommendations.
• Monitor closure of audit observations and corrective actions.

3. Process Improvement

• Review operational efficiencies and service quality.
• Recommend process enhancements to improve productivity, compliance, and customer experience.
• Develop audit-based insights for business improvement.

4. Team & Stakeholder Management

• Train and mentor junior auditors.
• Coordinate with operational leadership and business teams.
• Present audit findings and training effectiveness reports to management.
• Maintain effective communication with internal stakeholders.

Ideal Candidate Profile

Education

• MBA / PGDBM preferred.

Technical Skills

• Internal Audit
• Operational Excellence
• SOP Development
• Training Design & Facilitation
• Learning Management Systems (LMS)
• E-learning Content Creation
• Risk Assessment
• Root Cause Analysis
• Report Writing
• Data Analytics
• AI tools for Audit & Assurance

Soft Skills

• Excellent verbal and written communication.
• Strong presentation and facilitation skills.
• Stakeholder management.
• Analytical thinking.
• Problem solving.
• Leadership and coaching ability.