Head - Total Rewards & HR Operations - BFSI

HEAD - TOTAL REWARDS & HR OPERATIONS

Location: Gurgaon

Experience: 15 - 20 Years

Industry: BFSI / Housing Finance / Financial Services

Qualification: MBA/PGDM in HR preferred

ROLE SCOPE

Reporting to: CHRO | Team Size: 15 | Employee Base: 15,000+ PAN India

A senior HR leadership role responsible for end-to-end Payroll, HR Operations, Total Rewards, Compensation & Benefits, PMS, statutory compliance, HRIS and HR Transformation for a large, geographically distributed workforce.

The role requires strong experience in HR governance, process controls, regulatory compliance and large-scale HR operations, with the ability to work closely with the CHRO and senior management in a structured, process-driven financial services environment.

KEY RESPONSIBILITIES

- Lead end-to-end Payroll Operations for 15,000+ employees PAN India, ensuring accuracy, timeliness, governance and strong process controls.

- Lead and manage a 15-member HR Operations/Payroll team.

- Drive Payroll Operations and Labour Law Compliance, including EPF, ESI, Gratuity, Bonus Act, Labour Welfare Fund and New Labour Codes.

- Establish robust payroll governance, audit mechanisms, controls and compliance frameworks.

- Lead Total Rewards, Compensation & Benefits and ensure alignment with organisational policies and business requirements.

- Drive PMS, compensation benchmarking, pay structures and compensation governance.

- Oversee employee benefits, statutory obligations and HR operational processes across the employee lifecycle.

- Lead HRIS implementation, HR technology adoption, HR Transformation and process automation.

- Drive standardisation and digitisation of HR processes across a PAN-India workforce.

- Strengthen HR MIS, dashboards, analytics and management reporting for the CHRO and senior leadership.

- Ensure effective coordination with internal stakeholders, auditors, statutory authorities and other relevant agencies.

- Develop and maintain robust HR policies, SOPs, governance frameworks and internal controls.

- Partner with the CHRO on strategic HR Operations, compensation, workforce-related and employee lifecycle initiatives.

- Build scalable HR Operations capable of supporting continued organisational growth.

CANDIDATE PROFILE

- 15 - 20 years of progressive HR experience, preferably from BFSI / Banking / Housing Finance / NBFC / Insurance / Financial Services.

- Extensive hands-on experience in large-scale Payroll and HR Operations.

- Experience managing payroll for 10,000+ employees will be highly relevant.

- Strong understanding of Labour Laws, statutory compliance and HR governance.

- Strong exposure to Compensation & Benefits, Total Rewards, PMS and Compensation Benchmarking.

- Experience in HRIS implementation, HR Transformation, automation and process improvement.

- Proven ability to lead and develop a sizeable HR Operations team.

- Strong understanding of HR controls, audit requirements, process governance and compliance.

- Ability to operate effectively in a structured, policy-driven and highly regulated financial services environment.

- Strong senior stakeholder management and communication skills.

- Should have the maturity and breadth to take on a larger HR Operations / Total Rewards leadership mandate.

KEY SKILLS:

Payroll Operations | HR Operations | Total Rewards | Compensation & Benefits | PMS | Compensation Benchmarking | Labour Law Compliance | HR Governance | HRIS | HR Transformation | HR Analytics | Process Automation

APPLICATION:

Candidates may apply with an updated CV highlighting experience in large-scale Payroll, HR Operations, Compensation & Benefits, Labour Law Compliance, HRIS and HR Transformation, particularly within BFSI / Banking / Housing Finance / NBFC / Insurance.