Head - Talent Acquisition Delivery Services

Join Amgens Mission of Serving Patients

At Amgen, if you feel like youre part of something bigger, its because you are. Our shared missionto serve patients living with serious illnessesdrives all that we do.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, youll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Role Purpose

At Amgen, every challenge is an opportunity-and every opportunity has the potential to change lives. Our mission to serve patients depends on attracting, engaging, and mobilizing exceptional talent globally.

The Head- Talent Acquisition Delivery Leader plays a critical role in advancing Amgens Talent Acquisition Experience and Operations strategy by leading the design, delivery, and governance of global hiring and mobility operations. This role oversees three key towers -Talent Acquisition Administration, External Workforce Management Governance, and Global Mobility Administration Governance -ensuring seamless execution, compliance, and excellence across the global talent ecosystem.

The incumbent partners closely with the Talent Acquisition Centre of Excellence (COE), HR Operations, Global Mobility, Procurement, and Business Leadership to drive operational performance, process harmonization, and a world-class experience for candidates, hiring managers, and HR teams.

• Lead the global Talent Acquisition Delivery Tower, driving strategic and operational excellence across all facets of TA operations.
• Partner with the Talent Acquisition COE to operationalize hiring strategies, workforce plans, and process standards that support Amgens growth and innovation goals.
• Establish a scalable delivery framework that ensures agility, compliance, and a superior candidate and manager experience.
• Drive alignment between regional delivery teams, business stakeholders, and enabling functions (HR Technology, DTI, Procurement, and Legal).

• Oversee the global External Workforce Management program, ensuring effective use of contingent, consultant, and outsourced talent.
• Partner with Procurement, Legal, and HR to govern supplier relationships, optimize vendor performance, and ensure alignment with regulatory and SOX compliance requirements.
• Manage the relationship with Master Service Providers (MSPs) and Vendor Management System (VMS) tools (e.g., SAP Fieldglass) for full lifecycle management -sourcing through offboarding.
• Implement governance mechanisms and dashboards to monitor external workforce utilization, spend, and compliance.
• Provide insights to leadership to support strategic workforce planning and total talent management.

• Lead the Global Mobility Administration function, overseeing relocation, immigration, and assignment management activities in partnership with Global Mobility COE and external vendors.
• Ensure governance and compliance with local and international labour laws, tax requirements, and mobility policies.
• Standardize and optimize global mobility administrative processes to enhance employee experience and operational consistency.
• Partner with external relocation providers to manage cost efficiency, service quality, and global governance.

• Drive operational excellence across recruitment administration, requisition management, offer processing, and onboarding support functions.
• Ensure efficient coordination between recruiters, HR operations, and hiring managers to deliver a seamless and compliant hiring experience.
• Lead continuous improvement initiatives within TA administration to streamline workflows, reduce cycle times, and enhance candidate and hiring manager experience.
• Oversee adherence to global data integrity and compliance standards within Workday Recruiting and associated HR systems.

• Define and monitor key performance indicators (KPIs) across all towers -including service delivery metrics, experience measures, and compliance outcomes.
• Lead regular performance reviews with internal stakeholders and vendor partners to ensure accountability and service excellence.
• Serve as a trusted partner to HR and business leaders, providing data-driven insights, process recommendations, and operational updates.
• Champion cross-functional alignment between TA, HR, Legal, Procurement, and Global Mobility to ensure cohesive service delivery.

• Integrated Talent Acquisition Delivery Framework spanning external workforce, mobility, and TA operations.
• Global governance model for compliance, audit readiness, and vendor performance.
• Measurable improvements in hiring process efficiency, candidate satisfaction, and service quality.
• Actionable data and insights driving workforce and mobility planning decisions.
• Strong partnership ecosystem across HR, business functions, and external vendors.

• Experience: 14+ years of progressive HR or TA operations experience, including 5+ years in Talent Acquisition delivery leadership within large, matrixed, or global organizations.
• Education: Bachelors or masters degree or relevant experience
• Technical Domain Expertise:
  • Proven experience managing external workforce programs, TA operations, or global mobility administration.
  • Proficiency with Workday Recruiting, SAP Fieldglass, or equivalent VMS and HR systems.
  • Deep understanding of HR compliance frameworks, vendor governance, and risk management.
  • Strong data literacy with ability to interpret and act on operational metrics and experience insights.
• Preferred Certifications: PMP, Lean Six Sigma, or equivalent operational excellence qualification.
• Core Competencies:
  • Strategic leadership and program execution in complex, global environments.
  • Ability to influence across HR, Legal, Procurement, and senior business leaders.
  • Operational rigor with strong focus on compliance and governance.
  • Analytical mindset and passion for process improvement and experience optimization.
  • Excellent communication, stakeholder management, and vendor relationship skills.