{"@context":"https://schema.org","@type":"JobPosting","title":"Head Supply Chain and Customer Service","description":"

Role: Head Supply Chain and Customer Service

Job Description:

Design and execute end-to-end supply chain strategy balancing cost, agility, and service levels.
Lead operations across inbound logistics, warehousing, outbound transportation, and last-mile delivery.
Develop and manage 3PL partnerships, negotiate contracts, and ensure adherence to SLAs and KPIs.
Implement and optimize technology systems like OMS, WMS, and TMS for better visibility and performance tracking.
Ensure seamless order fulfillment for both online and offline channels (omnichannel operations).
Oversee packaging, handling, and dispatch of homeware and furniture shipments to ensure safe delivery.
Build and manage a robust post-sales service network for installation, complaint management, and service quality.
Define and monitor SOPs and SLAs to ensure timely resolution and first-time fix rate improvements.
Drive process excellence and continuous improvement through data analysis and root cause identification.
Collaborate cross-functionally with merchandising, retail, and finance teams to align supply chain performance with business goals.
Lead and mentor multi-location teams, building a culture of ownership and accountability.
Monitor and drive key performance metrics like TAT, NPS, cost efficiency, and product availability.

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