Head - Sales Operations - Cyber Security

Key Responsibilities:

- Drive end-to-end revenue funnel management from lead generation to deal closure and customer retention.

- Align sales, marketing, and customer success teams to ensure seamless revenue operations.

- Define and track funnel conversion metrics (MQL to SQL to closure).

- Partner with marketing to improve lead quality, demand generation, and campaign ROI.

- Work with delivery/customer success teams to drive renewals, upsell, and customer lifetime value.

- Develop and implement scalable sales operations frameworks and processes to support business growth.

- Drive pipeline governance, sales forecasting, and revenue planning across all sales regions.

- Oversee CRM management and ensure accurate data reporting and pipeline visibility.

- Work closely with sales leadership to define sales targets, territory planning, and performance metrics.

- Build and manage sales dashboards, analytics, and reporting frameworks to enable data driven decision-making.

- Design and implement sales incentive plans and compensation structures aligned with revenue goals.

- Collaborate with finance, marketing, and product teams to ensure smooth sales execution and operational alignment.

- Improve sales productivity through process optimization, automation, and sales enablement initiatives.

- Monitor sales performance metrics and identify opportunities to improve conversion rates and operational efficiency.

- Support leadership with strategic planning, budgeting, and operational insights.

Must Have Skills:

- Strong experience in Sales Operations within Cyber Security or enterprise technology companies.

- Expertise in sales forecasting, pipeline management, and revenue analytics.

- Deep understanding of CRM platforms and sales performance reporting tools.

- Experience designing sales compensation and incentive programs.

- Strong capability in data-driven sales strategy and operational planning.

- Experience managing cross-functional coordination between sales, finance, and leadership teams.

- Proven ability to build scalable sales processes and operational frameworks.

- Strong understanding of end-to-end revenue lifecycle (Marketing - Sales - Customer success).

- Experience in funnel optimization and GTM strategy.

- Ability to drive cross-functional revenue alignment.

Desired Qualifications:

- Bachelors degree in Engineering, Technology, Business, or related field; MBA preferred.

- Minimum 15-20 years of experience in sales operations, revenue operations, or business operations roles.

- Experience working in Cyber Security, enterprise technology, or B2B technology companies.

- Strong analytical, problem-solving, and decision-making capabilities.

- Excellent communication and stakeholder management skills.

- Experience in fast-growing or scaling organizations will be an added advantage.