Head - Recruitment Process Outsourcing

About the Role:

We are looking for a seasoned RPO Head to lead and scale our RPO business vertical. This role owns end-to-end strategy, delivery, P&L, and client relationships across all RPO accounts. The ideal candidate will bring strong leadership experience in staffing/RPO, a track record of scaling delivery teams, and the ability to operate confidently at senior client and leadership levels in a fast-paced, target-driven environment.

Key Responsibilities:

- Own the overall RPO business strategy, P&L, and growth roadmap across all client accounts.

- Lead and mentor a large team of Delivery Managers, Team Leads, and Recruiters across multiple accounts.

- Drive strategic client relationships at CXO/senior leadership level, acting as the escalation point for key accounts.

- Define and monitor delivery frameworks, SLAs, and quality benchmarks across all RPO engagements.

- Partner with Sales/BD to identify growth opportunities, support pitches, and drive account expansion (upsell/cross-sell).

- Lead workforce planning, resource allocation, and capacity building across accounts.

- Drive process standardization, automation, and technology adoption to improve delivery efficiency.

- Own governance reviewing dashboards, delivery metrics, and account health across the portfolio.

- Build and mentor leadership talent within the RPO team for long-term succession planning.

- Stay ahead of market trends, competitor RPO models, and evolving client expectations to maintain a competitive edge.

Requirements:

- 12-16 years of overall experience in recruitment/staffing, with significant tenure in RPO leadership roles.

- Proven experience managing multiple large-scale client accounts and P&L ownership.

- Strong track record of building, scaling, and leading large delivery teams (100+ preferred).

- Excellent stakeholder management skills, with experience engaging CXO-level client contacts.

- Strong strategic thinking, business acumen, and ability to translate strategy into execution.

- Excellent communication, presentation, and negotiation skills.

- Highly self-motivated, target-driven, and thrives in a hustle-driven, fast-paced environment.

- Exposure across IT and Non-IT hiring, with experience in leadership/executive search a strong plus.

- Bachelor's/Master's degree in HR, Business Administration, or related field; MBA preferred.