Head - Quality & Food Safety

Job Summary

The role is responsible for ensuring:

• Food quality and safety at restaurants
• Food quality and safety during logistics / transportation
• Food safety, quality and consistency of all ingredients and products supplied through approved supply partners
• Support for new product commercialization
• Regulatory compliance

The ideal candidate is a result-oriented professional with strong technical expertise, problem-solving capability, and the ability to collaborate effectively across cross-functional teams, while maintaining strong relationships with suppliers, regulatory authorities and internal teams.

Job Responsibilities

Restaurant Quality & Food Safety

• Ensure adherence to food quality and food safety standards across all restaurants
• Conduct/oversee periodic quality and hygiene audits at store level
• Drive corrective and preventive action closure for quality deviations

Logistics & Supply Chain Quality

• Ensure food quality and safety is maintained during transportation and storage
• Establish cold-chain and handling protocols with logistics partners

Supplier Quality Assurance

• Ensure food safety, quality and consistency of all ingredients and products from approved supply partners
• Conduct supplier audits and certifications; manage supplier quality scorecards

New Product Commercialization

• Support new product development and commercialization from a quality and food-safety standpoint

Regulatory Compliance

• Ensure compliance with FSSAI and other applicable food safety regulations, engaging external support where required
• Maintain documentation and readiness for regulatory inspections

People/ Stakeholder Management

• Ability to build and maintain effective working relationships with suppliers, regulatory authorities and internal cross-functional teams

Preferred candidate profile

Educational Qualification - Degree in Food Technology / Food Science / Microbiology

Specific Certification - Food safety certifications (e.g. FSSAI / HACCP) preferred

Total Experience - 12 - 15 yrs (10+ years in QSR / Food processing industry)