Head Quality Assurance

Role & responsibilities

• Lead overall quality standards and QA processes for hardwood products.
• Ensure quality of raw wood, construction, joinery, dimensions, and moisture content.
• Monitor sanding, staining, polishing, finishing, and workmanship.
• Conduct and oversee PPM, factory audits, inline, pre-final, and final inspections.
• Identify major defects such as warping, cracking, splitting, joint failure, and colour variation.
• Drive root-cause analysis, corrective actions, and continuous quality improvement.
• Monitor supplier quality, rejection rates, quality KPIs, and customer complaints.
• Lead and develop the QA team and ensure compliance with approved standards.