Head Operations

Job purpose: Resource is responsible for Transition (Process Migration) and day to day Operations (post stabilisation) in procurement and sales operations. He / She is responsible to train, guide, groom, handhold the team in-order to meet customer and business requirements.

Requirements:

• Graduate or Postgraduate in any discipline
• Excellent in Written & Oral communication
• 20+ Years experience and having BPO Experience is an added advantage
• Should have handled a team of 100 people
• Knowledge of SAP MM and SD modules (as a user)
• Should possess excellent interviewing skills and people management skills
• Experience in Distribution, Logistics (or) Warehousing is preferable
• Preferable to have transition / migration experience

Roles & Responsibilities:

• Ensure Transition Targets and Operational SLAs (Quality & TAT) are met
• Engage with stakeholders and pro-actively address their concerns
• Drive Automation/Transformation initiatives
• Ability to monitor process and people across various geographies including the Virtual world
• Monitor the cut off timings for placing orders, delivery etc.
• Handle queries and escalations.
• Must be able to draw process maps, conduct training sessions, and provide feedback
• Must be good in English / Content writing. Should be able to draft Standard Operating Procedures (SOPs)
• Should be able to think creatively and work towards continuous process improvements and process automations
• Ensure Adequate Team members are maintained for delivering the results
• Ability to identify the process gaps earlier and mitigate those gaps
• Support Monthly/Quarterly Business meetings

Email Subject : Head Of Operations _Candidate Name

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