Head Operations

Key Responsibilities:
1. Hospital Operations:

• Manage day-to-day operations across all hospitals by leading clinic managers
• Oversee operations of vet home visits including dispatch schedules, travel challenges, equipment & medicine availability, and inventory planning
• Lead inpatient (IPD) operational management across hospitals

2. Customer Experience & Process Control:

• Ensure smooth customer experience through accurate billings, timely health updates, shift scheduling, and clinic inventory management
• Take ownership of clinic P&L
•  Build and optimise operational processes for high reliability and consistency

3. Data, Reporting & Decision Support:

• Prepare, track, and share timely & accurate clinic-level data with relevant teams
• Enable analytics and qualitative decision-making through structured reporting and parameters

4. SOP Creation & Compliance

• Create, implement & improve SOPs across clinics covering treatments, billings, reporting, customer communication, procurement, housekeeping, asset management, and data management
• Monitor execution and ensure adherence to all SOPs across hospitals and home visits

5. Resource & Inventory Management

•  Plan staffing & resource allocation across clinics and home visits for smooth functioning
•  Ensure optimum stock of medicines, consumables, and equipment at all sites

Preferred Background: Candidates with experience in hospitals, retail outlets, hospitality, or service-based industries

About the Company:
Dr Doodley is a Bengaluru-based, high-growth pet healthcare company redefining the standards of veterinary care in India through an integrated and technology-enabled approach. Established in 2023, the company operates a hybrid care model, combining on-demand, at-home veterinary services with 7 multispecialty pet hospitals across Bangalore, delivering comprehensive care 24/7, ensuring seamless and accessible care for pet parents.
Dr Doodley has demonstrated significant scale and impact, having served over 30,000 pets and conducted 1,000+ surgical procedures, supported by a growing network of veterinary professionals and clinical infrastructure.
With a clear vision to build India’s most trusted and comprehensive pet healthcare platform, Dr. Doodley is focused on expanding its hospital network, strengthening clinical excellence, and delivering a consistently high-quality, compassionate experience for pet parents.