Head Operations

About EMRI Green Health Services
EMRI Green Health Services (formerly GVK EMRI) is the pioneer and naonal leader in Emergency
Management Services (EMS) in India. Operang as a not-for-prot professional organiza¢on under the
PublicPrivate Partnership (PPP) model, the organiza¢on is the largest and most trusted emergency
service provider in the country, delivering life-saving medical, police, and integrated support services
across mul¢ple states.
Founded in April 2005, the organiza¢on transformed Indias emergency response ecosystem by
building a comprehensive, rapid, reliable, and technology-enabled emergency care system. Through
the na¢onwide emergency numbers 108/112, EMRI GHS executes a highly coordinated end-to-end
response chain that includes scien¢c call triaging, intelligent ambulance dispatch, and deployment
of trained Emergency Medical Technicians (EMTs) who deliver high-quality pre-hospital care and
pa¢ent transport.
Over the years, 108 has become synonymous with dependable, compassionate, and professional
emergency response, touching millions of lives and se¢ng na¢onal benchmarks in speed, quality, and
public service. Expanding on its strong founda¢on, EMRI GHS has also diversied into Public Safety,
Law and Order Support Services, Mul¢-sector Helplines, and Specialized Segmented Services,
demonstra¢ng its commitment to equitable and ¢mely assistance for all sec¢ons of society.
Role Overview State Head / Project Head
The State Head / Project Head is the senior-most leader responsible for managing all State-level EMS
opera¢ons, ensuring seamless service delivery, op¢mizing peopleprocesstechnology integra¢on,
and maintaining strong rela¢onships with the Government and key stakeholders.
The role oversees large-scale opera¢ons involving thousands of employees, hundreds of ambulances,
a 247 Emergency Response Centre, eet maintenance teams, support func¢ons, and mul¢ple district-
level units. This posi¢on plays a pivotal role in opera¢onal excellence, quality of care, nancial
discipline, brand governance, and the long-term sustainability of services in the state.
The State Head reports directly to the Head Oce Leadership / Director, ensuring compliance with
organiza¢onal standards, strategic alignment, nancial prudence, and periodic performance repor¢ng.

Key Responsibili¢es
1. Culture Management
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Build and sustain a Posi¢ve, High-Performance Work Culture aligned with organiza¢onal
Vision, Mission, and Values.
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Promote transparency, integrity, accountability, and ethical use of public and private funding.
Create a Best Place to Work environment that fosters collabora¢on, discipline, and strong
service orienta¢on.
2. People Development
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Dene roles, responsibili¢es, and performance expecta¢ons for all direct and func¢onal
teams.
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Establish strong performance management systems with measurable KPIs.
Implement a structured succession planning framework across all levels.
Iden¢fy and develop next-genera¢on leaders through coaching, mentoring, and capability-
building ini¢a¢ves.
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Ensure high engagement, mo¢va¢on, and reten¢on across a diverse workforce.
3. Process Improvement
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Document, standardize, and con¢nuously op¢mize key opera¢onal and support processes.
Lead process re-engineering ini¢a¢ves to achieve faster, cost-eec¢ve, and higher-quality
outcomes.
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Drive automa¢on and technology adop¢on to improve eciency and accuracy.
Establish clear process metrics, dashboards, ownership structures, and review mechanisms.
4. Opera¢ons Management
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Lead state-wide emergency opera¢ons with strong execu¢on focus aligned to medical and
opera¢onal standards.
Manage large-scale eld opera¢ons supported by Regional Managers, District Managers,
Opera¢ons Execu¢ves, Fleet Teams, and EMTs.
Monitor and ensure high performance of the 247 Emergency Response Centre, including
call triaging, medical instruc¢on, dispatch eciency, and service quality.
Drive excellence across support func¢ons: HR, Finance, SCM, Marke¢ng, Technology,
Quality, Fleet, PPP, and Training & Development.
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Ensure service delivery meets or exceeds agreed SLAs, KPIs, and compliance benchmarks.
Conduct periodic district and eld reviews to assess performance and ensure opera¢onal
readiness.

5. Fleet Management
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Ensure maximum vehicle up¢me, minimizing o-road ambulances through proac¢ve
monitoring and preven¢ve maintenance.
Improve KMPL (fuel eciency) through disciplined driving prac¢ces, route op¢miza¢on, and
con¢nuous monitoring.
Reduce repair and maintenance costs by enforcing vendor SLAs, ensuring ¢mely servicing,
and improving spare parts management.
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Strengthen eet audits, GPS monitoring, and vehicle u¢liza¢on analy¢cs.
Implement rigorous breakdown reduc¢on programs, periodic technical training, and strict
adherence to eet quality standards.
6. Stakeholder Management (Internal & External)
Internal:
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Work closely with Head Oce teams for repor¢ng, reviews, audits, nancial planning, HR
compliance, and strategic ini¢a¢ves.
Align state opera¢ons with organiza¢onal policies, quality assurance frameworks, and
technology systems.
Ensure ¢mely submission of MIS, board-level reports, u¢liza¢on statements, and outcome
metrics.
External:
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Build strong, trust-based rela¢onships with Government of the State, Health Department,
District Collectors, local administra¢ons, police, and partner agencies.
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Ensure all commitments under the MoU/Agreement are met consistently.
Collaborate with healthcare ins¢tu¢ons (public & private) to improve pa¢ent outcomes and
referral networks.
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Represent EMRI GHS in government reviews, audits, ocial mee¢ngs, and collabora¢ve
forums.
7. Brand & Public Rela¢ons Management
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Serve as the custodian of EMRI GHS Brand in the state.
Maintain eec¢ve rela¢onships with media, press, and community groups to build a posi¢ve
and credible brand image.
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Engage voluntary organiza¢ons, NGOs, and civil society for community outreach.

8. Financial Management
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Prepare and manage annual budgets for opera¢onal and capital expenses.
Ensure ecient u¢liza¢on of funds with strong cost controls.
Uphold the highest standards of nancial integrity and governance.
Facilitate and cooperate with internal, external, and statutory audits.
9. Business Expansion
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Conceptualize and develop new project proposals in alignment with organiza¢onal strategy.
Lead stakeholder discussions, budge¢ng, and planning for new ini¢a¢ves.
Manage project launch, stabiliza¢on, and long-term opera¢onal integra¢on.