Head Operations

Job description

Roles & Responsibilities:

• Ensure smooth functioning of all healthcare operations in the assigned hospital.
• Responsible for day to day operations of the branch focusing on customer service, quality, people management and process adherence.
• Handling the revenue of the hospital.
• Ensure smooth functioning of the assigned branch.
• Tracking branch performance.
• Focus on patient satisfaction and quality.
• Credit billing status to be monitored. Pending ALs to submission of bills.
• Checking of Counsellors reports daily for Advise Vs Converted / Counselled.
• Conducting Weekly and Monthly reviews with Counselors, Floor managers and PCA.
• Report to be submitted to Management.
• Giving On Job training to Counselors, Patient care associates.
• Random Counseling.
• Random Patient Calls (Post OP Patients, General Patients, Emergency Cases)
• Interaction with Doctors about Targets, High Value Cases & Procedures.
• Co-ordination with Surgeons.
• Attending to patient Complaints of your zone & speaking to them personally.
• Prepare monthly tour plan and submit for approval.
• Daily and monthly report with summary of area with explanation.
• Define and drive Standard Operating Procedures for service excellence.