head of telesales

Job Title: Head of Telesales
Location: Koramangala, Bangalore
Job Type: Full-Time (Mon to Sat) 10:00 AM to 7:00 PM.
Experience: 6-8 years
About Us:
White Gold is a technology-driven and innovative company that leverages advanced technology to
provide exceptional service to our customers. As a leading player in the gold buying sector, we are
dedicated to delivering unmatched value and satisfaction to our clients. With over 60+ branches across
Karnataka, Andhra Pradesh, Telangana and Kerala & a strong team of 250+ employees, we have built a
reputation as a trusted name in the market. Guided by our core values of integrity, innovation and
customer satisfaction, we continue to redefine industry standards and exceed expectations.
Job Summary:
We are seeking an experienced Telesales Head to lead, scale, and optimize our telesales operations. The ideal
candidate will have a proven track record of building high-performing teams, driving productivity, ensuring quality
outcomes, and converting leads into measurable business growth. This role will be directly responsible for
increasing walk-ins, conversions, and overall sales efficiency, while ensuring the team operates in alignment with
organizational goals.
Leadership & Strategy
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Lead, mentor, and scale a telesales team to meet ambitious sales targets.
Develop performance frameworks to monitor productivity, conversion ratios, and lead quality.
Build data-driven strategies to improve call-to-walk-in and call-to-sale conversions.
Drive collaboration with marketing and operations to ensure a seamless lead-to-conversion journey.
Operations & Process Management
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Establish and refine telesales processes to ensure consistency, efficiency, and service excellence.
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Set up and monitor daily/weekly/monthly KPIs for team performance.

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Conduct training and quality audits to maintain high communication and conversion standards.
Manage lead allocation, follow-up strategies, and feedback loops with cross-functional teams.
CRM & Technology
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Use CRM tools effectively to track leads, pipeline, and conversion data.
Leverage CRM insights to improve team productivity, lead nurturing, and sales forecasting.
Implement automation and reporting dashboards to monitor real-time performance.
Business Growth & Ownership
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Take full ownership of the telesales function and its contribution to business revenue.
Continuously identify opportunities to enhance lead conversion, upselling, and customer retention.
Partner with leadership to forecast targets, budgets, and expansion plans.
Key Requirements
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68 years of progressive experience in telesales / inside sales, with at least 23 years in a leadership
role.
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Proven success in scaling and managing large telesales teams.
Strong understanding of sales productivity metrics, quality frameworks, and CRM systems
(HubSpot, Salesforce, Zoho, or similar).
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Excellent communication, coaching, and data interpretation skills.
Ability to drive a performance-driven, accountable, and motivating team culture.
Experience in a retail, services, or consumer-facing environment preferred.
What We Offer
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Opportunity to lead and shape a high-growth sales function.
Competitive salary + performance-linked incentives.
A dynamic, growth-oriented work environment.
WHITE GOLD BULLION PVT LTD
CIN - U36999KA2017PTC101373 / GST - 29AAPCA3170M1Z5
th
House Of White : #75 Hosur Road, 5 Block, Koramangala, Bengaluru, Karnataka - 560095
www.whitegold.money | [email removed] | [phone removed]