Head Of Shared Services (GBSS)

JOB OVERVIEW: The Head of Global Business Shared Services would lead Order to cash , Procure to pay , Master data management , Record to report and Quality for Piramal Pharma India and Global.

Would be accountable for delivery of business services at contracted levels, with Strong governance for service management. Ensure smooth operations at world class levels of cost, quality, and productivity.

Create a winning culture that is focused on competence, collaboration with business partners, and delivering business impact.

REPORTING STRUCTURE:

Will report to - CFO

Team size 13 direct (overall team size 85+)

QUALIFICATION:

CA Must

EXPERIENCE:

Overall, 20+ years experience

Minimum 8-10 years in Shared Services, Global Business Services (GBS), Finance Operations, or Finance Transformation leadership roles.

Experience managing large teams and multi-location operations.

Pharma, Manufacturing, FMCG, Healthcare, Chemicals, or Global Capability Center experience preferred.

Technical Skills

Shared Services Management. Financial Accounting & Reporting

P2P, O2C, and R2R Processes. Internal Controls & Compliance

SAP / S4 HANA. Finance Transformation

Automation & Digitalization. Process Excellence / Lean Six Sigma. KPI & SLA Management

Leadership Competencies

• Strategic Thinking
• Influencing & Stakeholder Management
• Execution Excellence, Change Leadership & Business Partnership
• Analytical Decision Making
• Team Development & Customer Centricity

Success Measures

• Month-end close cycle reduction , SLA adherence >95%
• Productivity improvement targets achieved. Automation implementation success
• Working capital improvement. Audit observations minimized
• Stakeholder satisfaction ratings. Employee engagement and retention

Key Roles/Responsibilities

Shared Services Leadership

• Lead end-to-end Finance Shared Services operations across multiple business units and geographies.
• Build a scalable, customer-centric shared services organization aligned to business growth objectives.
• Establish service delivery standards, governance frameworks, and performance metrics.
• Drive continuous improvement and operational excellence initiatives.

Record-to-Report (R2R)

• Oversee general ledger accounting, fixed assets, intercompany accounting, reconciliations, and month-end close.
• Ensure timely and accurate financial reporting.
• Improve close cycle timelines and reporting quality.

Procure-to-Pay (P2P)

• Manage accounts payable operations and vendor payment processes.
• Ensure strong internal controls and compliance.
• Improve vendor experience and payment cycle efficiency.

Order-to-Cash (O2C)

• Oversee billing, collections, cash application, and credit management processes.
• Improve receivable cycles and working capital efficiency.
• Monitor collection effectiveness and dispute resolution.

Governance, Controls & Compliance

• Strengthen financial controls and compliance frameworks.
• Ensure adherence to accounting policies, internal audit requirements, SOX (where applicable), and statutory regulations.
• Partner with Internal Audit, Compliance, Taxation, and External Auditors.

Transformation & Digitalization

• Drive automation, robotics, AI-enabled finance processes, and ERP optimization.
• Lead transformation projects focused on productivity, quality, and cost optimization.
• Champion finance digitization initiatives using SAP, reporting tools, workflow automation, and analytics platforms.

Stakeholder Management

• Partner with Business CFOs, Controllers, Functional Leaders, and Global Finance Teams.
• Act as a strategic advisor on process excellence, service delivery, and finance operations.
• Manage relationships with external service providers and outsourcing partners.

People Leadership

• Lead, develop, and mentor a large finance shared services team.
• Build a high-performance culture focused on accountability and customer service.
• Drive succession planning, capability building, and talent development initiatives.

Key Deliverables

• Timely month-end and year-end closures.
• Improved process efficiency and SLA adherence.
• Automation and productivity gains.
• Reduced finance operating costs.
• Enhanced internal control environment.
• Improved working capital metrics.
• High stakeholder satisfaction scores.