Head of Sales

Job Title: Head of Sales

Experience: 12-15 Years

Company: Total Solutions Group (TSG)

Industry: Mystery Audit / Market Research

Total Solutions Group is a leading Mystery Audit and Market Research company, committed to delivering insights that drive customer experience and operational excellence. We work with top organizations across industries, offering end-to-end audit and research solutions that help brands grow stronger.

We are seeking an experienced and strategic Head of Sales to lead and drive the revenue growth and sales operations of our Mystery Audit and Market Research business. The ideal candidate will have 12-15 years of experience in B2B Sales, Business Development, or a similar field, with strong expertise in client acquisition, key account management, negotiation, and sales team leadership.

· Own and drive the overall sales strategy and revenue targets for the Mystery Audit and Market Research business.

· Lead and mentor the sales and business development teams, setting clear goals and tracking performance.

· Identify, pursue, and close new business opportunities across target industries and key accounts.

· Design and execute lead generation strategies through outbound outreach, networking, referrals, industry events, and digital channels to build a strong and consistent sales pipeline.

· Build and maintain a database of target clients and key decision-makers across priority industries and track lead-to-conversion ratios.

· Work with the marketing team on campaigns, case studies, and presentations that generate qualified leads and strengthen the TSG brand.

· Build and nurture long-term relationships with senior decision-makers and key clients to ensure retention and growth.

· Manage the end-to-end sales cycle, including lead generation, proposals, pricing, negotiation, and closure.

· Achieve and exceed monthly, quarterly, and annual revenue targets for the Mystery Audit and Market Research business.

· Identify upsell and cross-sell opportunities within existing accounts to increase revenue per client and drive repeat business.

· Develop new revenue streams by expanding service offerings and entering new industries, markets, and geographies.

· Collaborate with Operations and Project Managers teams to ensure client requirements are clearly understood and delivered as agreed.

· Monitor and analyze sales performance metrics, pipeline, and forecasts, identifying areas for improvement.

· Stay updated on industry trends, competitor activities, and market opportunities to refine offerings and positioning.

· Drive profitable growth through effective pricing strategies while maintaining service excellence.

· Report directly to senior leadership on sales performance and strategic goals.

· Graduate/Postgraduate in Business Administration, Sales, Marketing, or related field (MBA preferred).

· 12-15 years of proven experience in B2B Sales, Business Development, or Service Industry, with at least 8+ years in a sales leadership role.

· Proven track record in lead generation, pipeline building, and consistently achieving revenue targets.

· Strong knowledge of Mystery Audit and Market Research services and the corporate client landscape is highly desirable.

· Exceptional leadership, negotiation, and stakeholder management skills.

· Strong strategic thinking, analytical, and decision-making abilities.

· Excellent communication and presentation skills.

· Proficiency in CRM tools, sales reporting, and data analysis.

How to Apply:

• Interested candidates may share their CVs mentioning current CTC, Expected CTC and Notice Period at [HIDDEN TEXT] or may contact at [phone removed] for more details