Head of Quality Assurance

Job Description

Position

Head – Quality Assurance/Quality Control (Power Systems | 220 KV- 765KV Substation & Switchyard)

Department

Quality

Job Summary

The Head – QA/QC is responsible for developing, implementing, and maintaining the Quality Management System (QMS) for EPC projects involving 220 kV substations, switchyards, and associated power system infrastructure. The role ensures that all project processes comply with ISO 9001, client specifications, statutory regulations, and international standards through effective quality planning, process governance, audits, risk management, and continuous improvement initiatives.

Key Responsibilities

Quality Management System (QMS)

• Develop, implement, and continually improve the organization's Quality Management System (QMS) in accordance with ISO 9001.
• Establish quality policies, objectives, procedures, and work instructions for power system EPC projects.
• Ensure standardization of quality processes across multiple project sites.
• Monitor compliance with organizational quality objectives and project quality plans.

Quality Planning

• Prepare and approve Project Quality Plans (PQPs), Quality Assurance Plans (QAPs), Inspection & Test Plans (ITPs), Method Statements, and Quality Control Procedures.
• Review project specifications, contractual quality requirements, and technical standards before project execution.
• Ensure quality requirements are integrated during engineering, procurement, construction, testing, and commissioning.

Process Assurance

• Ensure compliance with approved processes throughout engineering, procurement, manufacturing, installation, testing, and commissioning.
• Identify process gaps and implement preventive actions to minimize quality risks.
• Drive a preventive quality culture with a focus on Right First Time execution.

Audits & Compliance

• Plan and conduct internal quality audits across corporate offices, manufacturing facilities, and project sites.
• Coordinate external audits by clients, certification bodies, and regulatory agencies.
• Monitor closure of audit findings, Non-Conformance Reports (NCRs), and Corrective and Preventive Actions (CAPA).
• Ensure compliance with client specifications, ISO standards, CEA regulations, IEC, IEEE, IS, and applicable statutory requirements.

Vendor Quality Assurance

• Develop vendor qualification and quality assessment criteria.
• Evaluate supplier quality systems and conduct vendor audits.
• Monitor vendor performance and ensure compliance with approved quality standards.
• Review manufacturing quality documentation and Factory Acceptance Test (FAT) records.

Risk Management & Continuous Improvement

• Lead Root Cause Analysis (RCA) for recurring quality issues.
• Implement CAPA and monitor effectiveness.
• Develop quality improvement initiatives using Lean, Six Sigma, Kaizen, and risk-based thinking.
• Track quality KPIs and implement improvement plans.

Documentation & Governance

• Establish document control procedures for quality records.
• Review and approve quality manuals, SOPs, checklists, and technical procedures.
• Ensure complete traceability of quality records throughout the project lifecycle.
• Manage final quality dossiers and project handover documentation.

Training & Leadership

• Develop quality awareness programs across engineering, procurement, construction, and commissioning teams.
• Mentor QA engineers and quality professionals.
• Promote a culture of continual improvement and customer focus.
• Collaborate with cross-functional teams to strengthen process compliance and operational excellence.

Qualifications

• Bachelor's Degree in Electrical Engineering.
• ISO 9001 Lead Auditor certification is preferred.
• Certification in Six Sigma Green Belt/Black Belt or Lean methodologies is an added advantage.

Experience

• 15–20 years of experience in Quality Assurance & Quality Control within the Power Substation & Switchyard sector.
• Minimum 8 years in a leadership role managing QA /QC systems for EHV substations (220 kV and above), switchyards, and EPC projects.
• Strong experience in establishing and maintaining ISO 9001-based QMS.
• Experience in client, third-party, and certification audits.