Head of Operations

Role Summary

The Operations Head will own end-to-end workspace operations, client delivery, and center profitability across Olsen Spaces portfolio. This is a high-impact leadership role requiring strong execution across workspace operations, facilities management, vendor & team management, and client experience in a fast-scaling managed office environment.

Key Responsibilities

1. Center Operations & P&L Ownership

• Own day-to-day operations across all centers
• Drive occupancy, revenue, and cost optimization
• Ensure smooth functioning various functions in office services such as transport, housekeeping, security, office supplies, travel desk, cafeteria etc.
• Track and improve center-level profitability
• Managing end to end compliance of Cafeteria and Housekeeping. 2. Commercial Management
• Responsible for purchases pertaining to facility management, vendor management & payables.
• Creating a ready short listed vendor base for all services pertaining to facilities & infrastructure equipment.
• Saving costs by following best practices, processes & systems..

3. Vendor & Project Management

• Build and manage a strong ecosystem of contractors, suppliers, and facility vendors
• Vendor negotiations & drawing up of RFPs & AMCs/SLAs with good cost effective measures.
• Refurbishing offices & expansion projects within the stipulated budgets & timeframes.
• Office setup & expansion projects in close coordination with architects & consultants.

4. Client Experience & Retention

• Own overall client lifecycle onboarding to ongoing experience
• Ensure high client satisfaction, retention, and renewals
• Act as escalation point for key clients

Drive a premium, hospitality-led experience across centers

5. Process & Systems Building

Set up scalable SOPs, MIS, and reporting frameworks

Bring operational discipline across locations

Leverage tools/tech for efficiency and visibility

Documenting & implementing processes & procedures for both soft & technical services with the view to improve & optimize service levels in all areas pertaining to facility management.

6. Team Leadership

Manage and grow facility managers, housekeeping and ops teams

Drive accountability, performance, and culture

Hire and scale teams in line with expansion Ideal Candidate Profile

815 years of experience in:

Managed workspaces / coworking

Commercial real estate / facilities

Hospitality / retail operations (premium experience-driven setups)

Strong exposure to:

Multi-site operations management

Office fit-outs / project execution

Vendor and facilities management

Proven track record of:

Scaling operations in a growing business

Driving P&L ownership and cost efficiencies

Managing cross-functional stakeholders

Key Skills

Execution excellence & attention to detail

Strong commercial acumen

Vendor negotiation & stakeholder management

Process-driven mindset

High ownership and problem-solving ability

What Success in First Quarter Looks Like

Centers run seamlessly with cost optimization & client satisfaction

Own the end to end team management across all verticals

New centers launched on time and within budget

Scalable operations backbone built for growth