Head of Operations

Head of Operations (COO Designate) Dermatology Clinics & Pharmacy
Location
Thane, Maharashtra
Employment Type
Full-Time

About Us
We are a growing dermatology, aesthetic medicine and pharmacy business operating multiple clinics in the Mumbai Metropolitan Region. Over the past few years, we have built a strong clinical reputation and are now entering the next phase of growth.
We are looking for an entrepreneurial, hands-on operations leader who can help build systems, develop managers, improve accountability and create a scalable organization.
This is not a corporate administrator role. We are looking for someone who enjoys solving problems, improving processes, leading teams and taking ownership.
The successful candidate will work directly with the Founder & CEO and Medical Director and will have a significant role in shaping the future of the organization.

Role Overview
The Head of Operations will be responsible for the overall performance and day-to-day operations of our clinics and pharmacy business.
The role requires a balance of strategic thinking and hands-on execution. The ideal candidate should be comfortable working in a growing founder-led organization where systems are being continuously improved and scaled.
Over time, the role has the potential to evolve into a Chief Operating Officer (COO) position.


Key Responsibilities
Clinic Operations

• Ensure smooth functioning of all clinic locations.
• Improve patient experience and service quality.
• Monitor clinic productivity and operational efficiency.
• Standardize workflows and operational practices across centers.
• Ensure implementation and adherence to SOPs.
• Drive operational excellence and continuous improvement.

Pharmacy Operations

• Oversee pharmacy operations across locations.
• Improve inventory control and stock management.
• Monitor pharmacy performance and profitability.
• Develop systems to improve delivery and fulfilment processes.
• Support future pharmacy growth initiatives.

Leadership & Team Management

• Lead clinic managers and operational staff.
• Build a strong second line of management.
• Coach and develop managers to become independent decision-makers.
• Conduct regular reviews, audits and operational meetings.
• Improve accountability across teams.

Process Improvement

• Identify operational bottlenecks and inefficiencies.
• Build scalable systems and reporting mechanisms.
• Introduce process improvements and automation where appropriate.
• Develop KPIs and operational dashboards.

Founder Support

• Reduce dependency on the Founder for day-to-day operational decisions.
• Take ownership of problem-solving and execution.
• Escalate only strategic or high-impact issues.
• Drive execution of key organizational initiatives.

Cross-Functional Coordination

• Work closely with HR, Finance, Marketing and Customer Success teams.
• Ensure alignment between departments.
• Support hiring, onboarding and performance management initiatives.

Key Performance Indicators (KPIs)
Success in this role will be measured by:

• Clinic revenue and operational performance
• Pharmacy operational performance
• Patient experience and satisfaction
• Staff retention and team stability
• SOP implementation and compliance
• Reduction in operational escalations to the Founder
• Development of strong managers and team leaders
• Successful execution of strategic projects

Ideal Candidate Profile
Experience

• 712+ years of overall experience, preferably with 35+ years in a senior operations/management role. Experience managing multiple locations, teams or business units.
• Strong people management skills.
• Demonstrated success improving operational performance.
• Comfortable working in a fast-growing organization.

Preferred Backgrounds
We would particularly like to hear from candidates with experience in:

• Dermatology clinics
• Aesthetic medicine businesses
• Dental clinic chains
• IVF centers
• Diagnostic centers
• Ophthalmology clinics
• Retail healthcare businesses
• Retail pharmacy chains
• Healthcare startups
• Founder-led service businesses

What We Are Looking For
We are not looking for someone who simply reports problems.
We are looking for someone who:

• Takes ownership
• Solves problems independently
• Builds systems
• Develops people
• Creates accountability
• Enjoys working in a growth-oriented environment

The ideal candidate is someone who wants to help build an organization, not simply manage an existing one.

Why Join Us

• Direct access to founders and decision-makers.
• Opportunity to shape the future of a growing healthcare business.
• High autonomy and ownership.
• Opportunity to grow into a senior leadership role.
• Exposure to clinics, pharmacy, consumer products and business expansion initiatives.

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