Head of Operations

Job Title: Head of Operations

Department: Management / Operations
Experience: 4-10 Years
Location: Ahmedabad
Industry: Real Estate

Job Summary

We are looking for an experienced Head of Operations to oversee end-to-end business operations, drive process efficiency, ensure cross-functional coordination, and translate organizational goals into effective operational execution. The role will work closely with senior leadership to ensure smooth, scalable, and performance-driven operations.

Key Responsibilities

• Oversee daily business operations and ensure smooth coordination across departments.
• Drive operational efficiency through SOPs, process improvement, automation, and digital transformation
• Monitor budgets, resources, project timelines, and operational performance.
• Lead MIS and data-driven reporting to support management decision-making.
• Coordinate with department heads to ensure alignment with organizational goals.
• Oversee real estate project operations from planning to completion.
• Manage vendors, contractors, consultants, and other key stakeholders.
• Identify operational bottlenecks, manage escalations, and implement timely resolutions.
• Lead CRM and operational systems implementation and ensure effective utilization.
• Oversee HR operations including recruitment, performance management, employee engagement, payroll coordination, and compliance.
• Monitor team performance, develop talent, and build a high-performing operational team.
• Identify cost-saving opportunities and drive initiatives to improve overall profitability.
• Ensure service quality, compliance, and consistent implementation of company policies and processes.

Key Skills
Operations Management | Process Improvement | SOP Implementation | MIS & Reporting | Team Management | Project Management | HR Operations | Vendor Management | CRM | Budget Management | Stakeholder Management | Strategic Planning | Performance Management

Preferred Candidate Profile

• 4 to 10 years of experience in operations, administration, business management, or a related leadership role.
• Strong experience in managing cross-functional teams and business operations.
• Excellent analytical, problem-solving, communication, and leadership skills.
• Experience in real estate/project operations will be an advantage.
• Ability to work independently, manage escalations, and drive organizational goals.

Qualification
Any Graduate or Bachelor's degree in Business Administration, Management, Operations, or a related field.
MBA/PGDM in Operations, Business Management, HR, or a related specialization will be preferred.