Head of Operations-Marketing & Creative Services

Your Role

• Manage and bring in efficient operational change through new processes, dashboards and team communication
• Support the Global Lead on managing all operations. Bring inan overview of all key delivery projects across streams and progress ontimelydelivery on the same.You'llbe responsible fordeliveryOperationsreporting(ManagementReviews,Reporting, Invoicing,SLA/KPI trackingetc.).
• Financial management, audits.
• You will be managing along with the Global Lead, all inputsrequiredfor financial overview and targets (budget management, revenue management, competitiveness,utilizationmetrics) for resources in India. You willbe responsible forfinancial tracking and reporting with the finance team.You will also manage various management reporting requirements, like reviews,auditsetc.
• Manage talent forecast, recruitment, HR liaison.
• You will be responsiblefor drivingandoptimizingtherecruitmentprocess and dashboards and you willwork with theLeads (Design, Digital & Content,Comms, Marketing,ABM & Pursuits) to identify recruitment needs andbewithlocatethe single point of contact withHRand the practice teamin the recruitment process forall keyhires.You will also manage the resource pipeline running efficiently.Work on a process for performance andrewardsmanagement.
• Drive Process improvement| SLA tracking | Tools procurement
• You will bereporting toGlobal Lead in driving key initiatives of the MACS transformation that bring in better productivity, and efficiency in delivery operations.responsiblein driving key initiatives to improve processes including project management, automation adoption, talent onboarding, and peoplemanagement that are a part of the transformation.
• Stakeholder escalation management.

Your Profile

• 12+ years of overall industry experiencedriving revenue, cost, service operationsasfor a large organization focused onMarketing delivery Operations

• Minimum5+ years of leadership in marketing and communications operations and experienced in managing operations of large teams

• Preference to operations leadership experience inmarcomm function, ormarketing operations leadin marketing servicesorganization, or the business head in adigital/creative agency

• Experienced in roles that involve multiple stakeholders, in complex environments, peoplemanagementactivities

• Experienced inoptimizingoperations,processes,and delivery in dynamic environments

• Preference for experience in transformational projects,continuous learner, problem solving mindset. Shows interest in new developments is willing to learnremainsopen tonew ideasand thinking.

• Strong process management skills and certification

• Sound understanding of finance, cost structure,P&L management

• Strong client facing experience, stakeholder management

• Assertive and able to drive change, excellent communication skills

What will you love working at Capgemini

• The opportunity to shape the operational transformation of a global marketing and creative services organization.
• Exposure to diverse capabilities spanning marketing, communications, digital, analytics, marketing technology, and creative services.
• The ability to collaborate with senior leaders and multidisciplinary teams across locations and service streams.
• Opportunities to introduce new processes, technologies, and operating practices that improve delivery and employee experience.
• A collaborative and inclusive environment that supports continuous learning, professional development, and career growth.